Brianna Floyd
Osseo,MN
Summary
As a skilled Customer Service professional, I excel in understanding customer needs and efficiently organizing supplies for optimal performance. I enhance customer experiences through tailored solutions and service-oriented behavior. A proven Crew Member, I consistently handle demanding workloads, ensuring the achievement of objectives. Proficient in optimizing efficiency through supply and equipment organization, I am an enthusiastic team player committed to organizational goals.
Overview
3
3
years of professional experience
Work History
Library Circulation Assistant
University Of St Thomas Library
09.2023 - 01.2024
- Improved library circulation efficiency by managing patron accounts and maintaining accurate records.
- Ensured a welcoming environment for patrons by assisting with directional inquiries and providing information on library resources.
- Provided exceptional customer service, addressing patron concerns and resolving issues promptly.
Customer Service
Fleet Farm
06.2022 - 06.2023
- Demonstrated dynamic customer service by responding to customer inquiries.
- Exercised composure under pressure and in escalated customer service scenarios.
- Provided prompt, polite and professional in-person and telephone customer service.
- Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.
Crew
Taco Bell
05.2021 - 02.2022
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Osseo Senior High
Osseo06.2023
Skills
- Data Entry
- Cash Counting/ Cash Handling
- Paperwork Processing/ Account updating
- Customer Service Excellence
- Customer Engagement
- Customer Complaint Resolution
activities
- Track and Field, Osseo Senior High, 11
- Cheer Manager, Osseo Senior High, 12
Timeline
Library Circulation Assistant
University Of St Thomas Library
09.2023 - 01.2024
Customer Service
Fleet Farm
06.2022 - 06.2023
Crew
Taco Bell
05.2021 - 02.2022
High School Diploma -
Osseo Senior High
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