Brianna Folkerts
Kennesaw,Georgia
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing personality and an innate passion for customer satisfaction and solving hard-to-fix issues.
Overview
8
8
years of professional experience
Work History
Key Manager
Blue Moon Pizza
Marietta, GA
10.2020 - Current
- Managed daily operations of the store, ensuring smooth and efficient functioning.
- Provided leadership, guidance, and training to key staff members.
- Created weekly schedules for all employees in line with staffing needs.
- Resolved customer complaints promptly and professionally.
- Monitored sales trends, identified opportunities for growth, and took appropriate actions to capitalize on those opportunities.
- Responsible for ordering supplies as needed in a timely manner.
- Regularly conducted meetings with staff members to discuss progress towards goals.
- Opened and closed store in absence of senior managers.
- Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
Nanny/Caregiver
Private Home
Mableton, Ga, GA
04.2018 - 09.2020
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Monitored the children's playtime to ensure safety and wellbeing.
- Transported children to school, extracurricular activities, and appointments when needed.
- Developed positive relationships with each child by providing nurturing care.
- Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
- Helped prepare meals for the children according to dietary guidelines set forth by parents or guardians.
- Minimized TV and mobile device time by engaging children with games and physical books.
Customer Service Cashier
Kohl's
Flowery Branch, GA
09.2017 - 05.2018
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Answered phone calls to assist customers with questions and orders.
- Welcomed customers, offering assistance to help find store items.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Customer Service Cashier
Kroger
Flowery Branch, GA
09.2016 - 05.2017
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
High School Diploma -
Flowery Branch High School
Flowery Branch, GA05-2018
Some College (No Degree) - Psychology
Kennesaw State University
Kennesaw, GASkills
- Schedule Preparation
- Customer Service
- Policy Implementation
- Training Program Creation
- Data Analytics
- Expectation Setting
- Complex Problem-Solving
- Customer Relationship Management (Crm)
- Upsell Training
Affiliations
- Reading and writing
- Painting/ drawing
- Hiking and Camping
Languages
Spanish
Limited
References
References available upon request.
Timeline
Key Manager
Blue Moon Pizza
10.2020 - Current
Nanny/Caregiver
Private Home
04.2018 - 09.2020
Customer Service Cashier
Kohl's
09.2017 - 05.2018
Customer Service Cashier
Kroger
09.2016 - 05.2017
High School Diploma -
Flowery Branch High School
Some College (No Degree) - Psychology
Kennesaw State University
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