Brianna Fontaine
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Registered Nurse
Baystate Medical Center
08.2023 - Current
- Provide direct quality patient care, including assessments, monitoring and evaluating medical treatments
- Engage in teamwork collaboration to manage high acuity patient care.
Student Nurse Apprentice Program
Baystate Medical Center
05.2021 - 08.2023
- Started on flex team to be able to experience the different units Baystate has to offer and enhance my skills
- Promoted to Pediatric Emergency Department May 2022
- Interact with patients in their families during challenging times
- Provide point of care to patients
- Work with team members to provide emergency services
- Worked as a member of the team to ensure patient safety and satisfaction.
Shift Leader
Starbucks Corporation
01.2015 - 09.2022
- Promoted to shift leader 2017-2018
- Responsible for driving and maintaining all company Customer Service standards by demonstrating and coaching to proper technique
- Training of all new baristas in home stores and utilized as traveling trainer in the district
- Management of the ordering process to ensure proper inventory levels are always present.
Staff Member
Lupa Zoo
10.2012 - 09.2015
- Served in multiple capacities throughout the zoo
- Operated a concession stand, managed a gift shop, and worked in the admissions booth
- Organized events and refreshments for birthday parties held at the zoo
- Provided outstanding customer service to all guests and led groups on tours of zoo grounds.
Education
Bachelor of Science - Nursing
American International College
Springfield05.2023
Skills
- Patient Management
- Medical assessment
- Patient Monitoring
- Patient and family advocacy
- Medication and IV administration
- Emergency Care
Education Credentials
- Graduate from American International College 2023
- STCC 2017-2018
- Chicopee High School - Graduated 2016
- CNA Certified - August 2018
- Proficient in Microsoft Excel and Word
- Proficient with EHR system
Community Service
- Volunteer work for Lorraine's Soup Kitchen in Chicopee and multiple Special Olympics events in Western Massachusetts
- Member of American International College Student Nurse Association 2019-2023
Certification
- PALS - Pediatric Advanced Life Support
- TNCC - Trauma Nursing Core Course
- ENPC- Emergency Nursing Pediatric Course
- ACLS- Advanced Cardiovascular Life Support
- BLS
Timeline
Registered Nurse
Baystate Medical Center
08.2023 - Current
Student Nurse Apprentice Program
Baystate Medical Center
05.2021 - 08.2023
Shift Leader
Starbucks Corporation
01.2015 - 09.2022
Staff Member
Lupa Zoo
10.2012 - 09.2015
Bachelor of Science - Nursing
American International College
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