Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brianna Ford

Cheyenne,WY

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

12
12
years of professional experience
1
1
Certification

Work History

General Manager

IHOP
Cheyenne, WY
03.2013 - 04.2025
  • Directed daily operations to ensure efficient restaurant management.
  • Managed staff scheduling and trained team members on service standards.
  • Implemented cost control measures to enhance operational efficiency.
  • Oversaw inventory management and maintained supply chain processes.
  • Ensured compliance with health regulations and safety standards in the restaurant.
  • Fostered a positive work environment through effective communication and leadership.
  • Resolved customer complaints promptly, enhancing overall dining experience.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Administered employee discipline through verbal and written warnings.
  • Tracked monthly sales to generate reports for business development planning.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Mitigated business risks by working closely with staff members and assessing performance.

Education

GED -

South High School
Cheyenne, WY
01-2012

Skills

  • Operational management
  • Budget management
  • Inventory control
  • Cost control
  • Staff training and supervision
  • Vendor relations
  • Customer service and relations
  • Employee scheduling
  • Compliance oversight
  • Team leadership and development
  • Performance monitoring and evaluation
  • Conflict resolution strategies
  • Event management and promotion
  • Safety assurance and protocol
  • Leadership and team building
  • Sales management
  • Purchasing strategies
  • Interpersonal skills
  • Talent acquisition and retention
  • Profit and loss management
  • Budgeting strategies
  • Time management techniques
  • Workflow planning and administration

Certification

  • State Food Safety
  • ServSafe Management
  • ServSafe Proctor Certificate

References

References available upon request.

Timeline

General Manager

IHOP
03.2013 - 04.2025

GED -

South High School

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