Brianna Fordham
Brooksville,FL
Summary
Proven Customer Support Specialist with a track record of enhancing customer satisfaction at Flagstone Pavers through expert complaint handling and CRM software proficiency. Excelled in teamwork and collaboration, significantly improving client relationships. Skilled in project coordination and customer service excellence, consistently delivering results beyond expectations.
Overview
8
8
years of professional experience
Work History
Customer Support Specialist
Flagstone Pavers
07.2017 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained and managed customer files and databases.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
- Conducted regular training sessions for new team members, promoting best practices in customer support operations.
Customer Service Cashier
Win Dixie
01.2017 - 07.2017
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Associate of Arts -
Pasco-Hernando State College
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Sales Support
- Customer Response
- Attention to Detail
- Microsoft Windows and Office
- Customer service excellence
- Teamwork and Collaboration
- Problem-Solving
- Project Coordination
Timeline
Customer Support Specialist
Flagstone Pavers
07.2017 - Current
Customer Service Cashier
Win Dixie
01.2017 - 07.2017
Associate of Arts -
Pasco-Hernando State College
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