Brianna Fowler
Leland,NC
Summary
I am a committed and hardworking woman in customer service with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service. A reliable employee seeking an Ophthalmic Assistant position, Offering excellent communication and good judgment.
Overview
4
4
years of professional experience
Work History
Cashier/Birthday Party Host
Flip N Fly
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Supported management in implementing operational improvements such as updated training manuals or revised schedules.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Maintained party areas during busy events for as many as [Number] guests.
- Reset party rooms between events by collecting trash, wiping down surfaces and sweeping floor.
- Kept facilities clean and prepared party areas promptly for upcoming events.
- Decorated and set tables in accordance with party themes and age groups.
- Helped clients plan themed events for young children, teenagers and milestone adult birthday parties.
- Developed innovative games and activities tailored to each party''s age group, theme, or special requests, resulting in highly engaged guests.
- Coordinated refreshments and food for indoor, outdoor and special location parties.
- Managed schedule effectively to plan and carry out as many as [Number] parties per month.
- Managed all aspects of the birthday celebrations from setup to cleanup, ensuring seamless events and happy customers.
- Maintained accurate records of bookings, payments, and contact information for clients through diligent use of company software or database systems.
- Conducted post-event follow-ups with clients to solicit feedback on their experience while identifying opportunities for improvement or upselling additional services.
- Directed guests to correct areas for eating, dancing, and other services.
- Planned parties according to customer specifications.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Organized various themed parties, with coordinated decorations, menus and activities.
- Took information about guests' party size, led to seating, offered menus, and [Action].
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Host
First Watch
08.2023 - 01.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front-of-house staff to move tables and adjust seating to accommodate groups with special requests.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Streamlined check-in process for large groups or events by implementing a pre-registration system.
- Leveraged POS system to manage sales transactions, process credit cards, and print receipts.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
Cashier
New River Pottery
08.2020 - 09.2023
- Greeted customers entering the store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Performed cash, card and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Priced and stocked merchandise
- Answered incoming customer calls
Education
Associate of Arts - Accounting
Cape Fear Community College
Wilmington, NC07.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethics and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Written and verbal communication
- Organizational abilities
- Professionalism and Courtesy
- Basic Math Competence
- Currency counting
- POS Systems
- Refunds and exchanges
- Issue Resolution
- Retail Merchandising
- Promotions and Discounts Understanding
Timeline
Cashier/Birthday Party Host
Flip N Fly
10.2023 - Current
Host
First Watch
08.2023 - 01.2024
Cashier
New River Pottery
08.2020 - 09.2023
Associate of Arts - Accounting
Cape Fear Community College
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