Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Timeline
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Brianna Fowler

Middletown,OH

Summary

Proven Graphic Designer with a track record of enhancing client satisfaction and boosting brand recognition through expert design and strategic branding at Self-employed. Skilled in Adobe Creative Suite and problem-solving, adept at collaborating on diverse teams to exceed project goals. Achieved a significant increase in client retention by delivering compelling visual content and maintaining effective communication. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

11
11
years of professional experience

Work History

Freelance Graphic Designer

Self-employeed
01.2020 - Current
  • Completed final touches for projects such as images sizes and font selection.
  • Enhanced client satisfaction by delivering high-quality graphic design projects within tight deadlines.
  • Used Adobe Suits and PicMonkey to create images and layouts.
  • Developed creative design for print materials, brochures, banners, and signs.
  • Ensured client satisfaction through open communication channels and regular progress updates, fostering long-lasting professional relationships.
  • Provided expert advice on color schemes, typography, and layout choices to optimize visual impact in various projects.
  • Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
  • Created digital image files for use in digital and traditional printing methods.
  • Managed multiple projects simultaneously while maintaining strict adherence to client specifications and industry standards.
  • Employed design fundamentals when selecting typography, composition, layout, and color in design work.
  • Developed eye-catching marketing materials for various clients, increasing brand recognition and sales.
  • Managed day-to-day functions of promotion and marketing departments.

Product Specialist

McCluskey Chevrolet
07.2019 - 08.2020
  • Assisted with demonstrations for ONSTAR to showcase functionality.
  • Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of given product line.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
  • Logged phone numbers and email addresses to contact customers for follow-ups.
  • Established strong relationships with key industry influencers to promote products through various channels.
  • Enhanced product performance by conducting thorough market research and competitor analysis.
  • Created database of all equipment models and serial Numbers.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Coordinated logistics for customer orders.

Scheduling Coordinator

Omni Medical Transportation
12.2018 - 07.2019
  • Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
  • Ensured seamless coordination between departments by effectively communicating schedule changes in a timely manner.
  • Balanced competing priorities under tight deadlines while maintaining attention to detail in managing appointment schedules.
  • Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.

Sales Associate

Mike's Carwash
06.2016 - 12.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
  • Provided exemplary customer service on each field visit to deliver exemplary customer service.
  • Delivered superior customer service and handles client requests.
  • Exceeded quarterly sales targets by consistently delivering exceptional customer service.
  • Provided excellent customer service through friendly interactions and prompt communication.

Cashier

Jungle Jim's International Market
06.2013 - 06.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Delivered exceptional customer service, addressing guest concerns promptly and professionally.

Education

Bachelor of Science - History

Bellevue University
Bellevue, NE
07.2025

Visual Arts Certification - Art

Butler Technology And Career Development Schools
Hamilton, OH
05.2013

High School Diploma -

Talawanda High School
Oxford, OH
05.2013

Skills

  • Logo design
  • Layout Design
  • Adobe Creative Suite
  • Print design
  • Presentation Design
  • Digital Artwork
  • Color theory
  • Branding and Identity
  • Video Editing
  • Sketching abilities
  • Infographics Creation
  • Digital imagery
  • Problem-Solving
  • Strong Work Ethic
  • Customer relations understanding
  • Verbal and written communication
  • Teamwork and Collaboration
  • Time management skills
  • Deadline-oriented

Websites

Accomplishments

  • Played in role in "Bones in All" in 2022
  • Played in role in "Extremely Wicked, Shockingly Evil and Vile" in 2018.
  • Collaborated with team of 8 in the development of Star Wars Comic Voiceover.
  • Recognized in Congressional Art Show for "An Artistic Discovery" in 2013. Received Award and recognition letter from House of Representatives.
  • Recognized in Holy Cross Art Show for Art Academy of Cincinnati. Received a Merit Scholarship of 4,000.
  • Self-Published a poetry book.


Affiliations

  • American Historical Association

Timeline

Freelance Graphic Designer

Self-employeed
01.2020 - Current

Product Specialist

McCluskey Chevrolet
07.2019 - 08.2020

Scheduling Coordinator

Omni Medical Transportation
12.2018 - 07.2019

Sales Associate

Mike's Carwash
06.2016 - 12.2018

Cashier

Jungle Jim's International Market
06.2013 - 06.2016

Bachelor of Science - History

Bellevue University

Visual Arts Certification - Art

Butler Technology And Career Development Schools

High School Diploma -

Talawanda High School

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Brianna Fowler