Brianna Fowler
Middletown,OH
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team.
Overview
12
12
years of professional experience
Work History
Graphic Designer
Etsy Shop
01.2020 - Current
- Completed final touches for projects such as images sizes and font selection.
- Enhanced client satisfaction by delivering high-quality graphic design projects within tight deadlines.
- Used Adobe Suits and PicMonkey to create images and layouts.
- Developed creative design for print materials, brochures, banners, and signs.
- Ensured client satisfaction through open communication channels and regular progress updates, fostering long-lasting professional relationships.
- Provided expert advice on color schemes, typography, and layout choices to optimize visual impact in various projects.
- Worked with clients to gather and define requirements, establish scopes, and manage project milestones.
- Created digital image files for use in digital and traditional printing methods.
- Managed multiple projects simultaneously while maintaining strict adherence to client specifications and industry standards.
- Employed design fundamentals when selecting typography, composition, layout, and color in design work.
- Developed eye-catching marketing materials for various clients, increasing brand recognition and sales.
- Managed day-to-day functions of promotion and marketing departments.
Product Specialist
McCluskey Chevrolet
07.2019 - 08.2020
- Assisted with demonstrations for ONSTAR to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of given product line.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Spearheaded successful product launches, generating widespread brand awareness and interest from potential customers.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Established strong relationships with key industry influencers to promote products through various channels.
- Enhanced product performance by conducting thorough market research and competitor analysis.
- Created database of all equipment models and serial Numbers.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated logistics for customer orders.
Scheduling Coordinator
Omni Medical Transportation
12.2018 - 07.2019
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Worked with manager and supervisor to plan and coordinate production schedules.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Handled complaints and questions, and re-directed calls to other team members.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Ensured seamless coordination between departments by effectively communicating schedule changes in a timely manner.
- Balanced competing priorities under tight deadlines while maintaining attention to detail in managing appointment schedules.
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
Sales Associate
Mike's Carwash
06.2016 - 12.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at point of purchase.
- Provided exemplary customer service on each field visit to deliver exemplary customer service.
- Delivered superior customer service and handles client requests.
- Exceeded quarterly sales targets by consistently delivering exceptional customer service.
- Provided excellent customer service through friendly interactions and prompt communication.
Cashier
Jungle Jim's International Market
Fairfield, OH
06.2013 - 04.2016
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions and provided store information.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Counted and balanced cashier drawers.
- Learned roles of other departments to provide coverage and keep store operational.
Education
Bachelor of Science - History
Bellevue University
Bellevue, NE08-2025
Visual Arts Certification - Art
Butler Technology And Career Development Schools
Hamilton, OH05.2013
High School Diploma -
Talawanda High School
Oxford, OH05.2013
Skills
- Problem solving
- Strong work ethic
- Verbal and written communication
- Teamwork and collaboration
- Time management skills
- Deadline-oriented
- Research
- Attention to detail
- Critical thinking
- Time management
- Data management
- Analytical writing
- Fact-checking
- Oral communication
- Visual design
- Project management
Affiliations
- American Historical Association
Accomplishments
- Played in role in "Bones in All" in 2022
- Played in role in "Extremely Wicked, Shockingly Evil and Vile" in 2018.
- Collaborated with team of 8 in the development of Star Wars Comic Voiceover.
- Recognized in Congressional Art Show for "An Artistic Discovery" in 2013. Received Award and recognition letter from House of Representatives.
- Recognized in Holy Cross Art Show for Art Academy of Cincinnati. Received a Merit Scholarship of 4,000.
- Self-Published a poetry book.
Timeline
Graphic Designer
Etsy Shop
01.2020 - Current
Product Specialist
McCluskey Chevrolet
07.2019 - 08.2020
Scheduling Coordinator
Omni Medical Transportation
12.2018 - 07.2019
Sales Associate
Mike's Carwash
06.2016 - 12.2018
Cashier
Jungle Jim's International Market
06.2013 - 04.2016
Bachelor of Science - History
Bellevue University
Visual Arts Certification - Art
Butler Technology And Career Development Schools
High School Diploma -
Talawanda High School
Similar Profiles
Emma BurzinskiEmma Burzinski
Freelancer at Etsy ShopFreelancer at Etsy Shop
Kiara ChionopoulosKiara Chionopoulos
Crochet Artist at Etsy ShopCrochet Artist at Etsy Shop
Logan DennisLogan Dennis
Small Business at Etsy ShopSmall Business at Etsy Shop