Brianna Fox
Kissimmme ,Florida
Summary
Dynamic customer service professional with a proven track record at Eyeglass World, excelling in relationship building and sales expertise. Recognized for enhancing client satisfaction through effective problem-solving and training initiatives. Reliable and outgoing, I thrive in fast-paced environments, consistently delivering exceptional service and optimizing operational efficiency.
Overview
6
6
years of professional experience
Work History
Sales Associate
Eyeglass World
03.2025 - Current
- Provided exceptional customer service, assisting clients in selecting appropriate eyewear solutions.
- Maintained product knowledge to effectively educate customers on lens options and frame styles.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Assisted in inventory management, restocking shelves to optimize product availability and presentation.
- Trained new associates on sales techniques and operational procedures, fostering a collaborative team environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Front Desk Receptionist
Eyeglass World
03.2025 - Current
- Greeted and assisted customers, providing exceptional service to enhance satisfaction.
- Managed appointment scheduling and coordinated patient flow for efficient operations.
- Processed transactions accurately using point-of-sale systems, ensuring smooth check-out experiences.
- Maintained organized front desk environment, facilitating effective communication between staff and clients.
- Collaborated with optometrists to ensure timely delivery of eyewear services and products.
- Implemented filing systems for patient records, enhancing data retrieval efficiency and confidentiality.
Optometric Technician
Eyeglass World
03.2025 - Current
- Assisted in patient intake and data entry for accurate record-keeping.
- Conducted preliminary vision tests using autorefractors and visual field equipment.
- Educated patients on eyewear options, lens types, and proper care techniques.
- Supported optometrists during examinations, ensuring smooth workflow and patient comfort.
- Maintained inventory of optical supplies and managed stock levels efficiently.
- Coordinated appointment schedules to optimize patient flow and reduce wait times.
- Trained new staff on operational procedures and use of diagnostic equipment.
Customer Service Manager
Citi Trends Distribution Center
03.2024 - 03.2025
- Developed and implemented customer service training programs to enhance staff performance and efficiency.
- Managed daily operations of customer service team, ensuring adherence to company policies and procedures.
- Analyzed customer feedback to identify trends and improve service delivery processes.
- Resolved escalated customer inquiries, fostering positive relationships and enhancing satisfaction levels.
Costumer Service Manager
Altitude Trampoline Park
06.2020 - 05.2024
- Led customer service team to enhance guest satisfaction and improve overall experience.
- Developed training programs for staff to ensure consistent service delivery and operational excellence.
- Implemented feedback systems to address customer concerns and improve service quality.
- Analyzed customer interactions to identify trends and drive process improvements in service delivery.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Poinciana High School
Kissimmee, Florida05.2021
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Reliable and punctual
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Client service
- Store opening and closing
- Product sales
- Sales expertise
Languages
Spanish
Limited Working
Polish
Professional Working
Timeline
Sales Associate
Eyeglass World
03.2025 - Current
Front Desk Receptionist
Eyeglass World
03.2025 - Current
Optometric Technician
Eyeglass World
03.2025 - Current
Customer Service Manager
Citi Trends Distribution Center
03.2024 - 03.2025
Costumer Service Manager
Altitude Trampoline Park
06.2020 - 05.2024
High School Diploma -
Poinciana High School