Brianna Franqui
Palm Beach Gardens,FL
Summary
Qualified bilingual bartender with robust background in hospitality and mixology. Successfully crafted diverse cocktails and ensured customer satisfaction, contributing to high repeat business. Demonstrated skills in customer service and inventory management.
Overview
6
6
years of professional experience
Work History
Bartender
Crazy Horse Saloon
06.2024 - Current
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Monroes Palm Beach
04.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Hooter's Girl/Bartender
Hooters
04.2021 - 04.2023
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen employees throughout order placement and service of meals daily.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Server
Sonny's BBQ
12.2019 - 04.2021
- Kept updated knowledge of menu and promotions
- Collected credit card, cash and gift certificate payments
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
- Prepared beverages and filled food orders for customers
- Greeted and maintained relationships with regular customers
Car Hop
Sonic
05.2019 - 12.2019
- Greeted customers promptly and took orders to keep flow of traffic moving
- Accurately counted back change on cash transactions to align with register readouts and balanced cash till
- Checked completed orders for accuracy
- Placed orders by listening to customers, documenting selected menu items, substitutions and add-ons
- Handled over $300 worth of daily credit card and cash payments
Education
Bachelors in English - Law
Florida Atlantic University
Boca Raton, FL08-2026
Law (Pre-Law)
John I Leonard High School
05.2021
Skills
- Se Habla Espanol
- Cocktail list development
- Point of sale knowledge
- Food sales and promotion
- Interactive communication skills
- Efficient under pressure
- Dining area cleanliness
- Tableside service
Education
Lake Worth, FL,Boca Raton, FL
Timeline
Bartender
Crazy Horse Saloon
06.2024 - Current
Bartender
Monroes Palm Beach
04.2021 - Current
Hooter's Girl/Bartender
Hooters
04.2021 - 04.2023
Server
Sonny's BBQ
12.2019 - 04.2021
Car Hop
Sonic
05.2019 - 12.2019
Law (Pre-Law)
John I Leonard High School
Bachelors in English - Law
Florida Atlantic University
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