Brianna Frawley
Summary
Proven team player and adept in client service, my time at Perfect Pupps Pet Care Services showcased my ability to enhance facility upkeep and foster positive customer interactions. Leveraging interpersonal communication and creative problem-solving, I consistently contributed to a harmonious workplace, demonstrating a strong work ethic and patience.
Overview
6
6
years of professional experience
Work History
Dog Handler
Perfect Pupps Pet Care Services
Wappingers Falls, NY
02.2021 - Current
- Maintained cleanliness within boarding facilities by regularly sanitizing kennels and play areas to ensure the health of all animals under my care.
- Managed up to 25 dogs of varying breeds and sizes, providing attentive care.
- Collaborated with fellow team members to create a smooth workflow between handlers, groomers, trainers, and other staff at the facility.
- Demonstrated adaptability in working with different breeds of dogs ranging from small toy breeds to large working breeds effectively understanding their specific needs.
- Provided a safe environment for dogs by conducting thorough evaluations of each animal''s temperament and behavior before handling them.
- Transported dogs safely and maintained clean driving record.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Assisted with the rehabilitation of rescue dogs.
- Observed animals closely to understand individual needs and behaviors.
- Administered prescribed medications to animals based on individual needs.
- Achieved timely and efficient completion of tasks by prioritizing workload and effectively managing time in a fast-paced environment.
- Contributed positively to the overall atmosphere within the workplace by fostering camaraderie among coworkers through teamwork.
Guest Greeter/Seasonal Worker
Hudson Valley Cold Pressed Oils
Pleasant Valley, NY
08.2020 - 09.2021
- Maintained cleanliness of reception area to provide a pleasant environment for visitors.
- Enhanced customer experience with a friendly and approachable demeanor, addressing guest inquiries promptly.
- Actively listened to guests'' needs and concerns, taking appropriate action to ensure their satisfaction.
- Streamlined check-in processes, ensuring a smooth experience for guests.
- Managed high-volume guest traffic during peak periods, maintaining composure and efficiency under pressure.
- Demonstrated expert knowledge of company products and services when fielding inquiries from guests.
- Provided excellent communication skills in directing guests to appropriate areas within the facility or connecting them with relevant staff members for assistance.
- Provided information about current and future events at facility.
- Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
- Assisted customers with finding appropriate field to pick flowers.
- Informed customers about product uses and benefits
- Used knowledge of products to connect with customers and make sales
Counter Server/Phone Operator
Sinapi's Pizza Pasta And More
Poughkeepsie, NY
07.2020 - 08.2021
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Maintained sanitation of restaurant by mopping and sweeping floors, washing counters, and disposing of trash.
- Restocked counter supplies, condiments, napkins and silverware.
- Helped customers choose items based on menu options, dietary needs and preferences.
- Relayed information about menu selections and featured products.
- Accommodated special requests from customers, fostering an inclusive dining experience for all patrons.
- Greeted customers with smile and provided helpful suggestions.
- Delivered food to guest tables with timeliness and efficiency.
- Processed sales transactions using POS system.
- Assisted with bussing tables and cleaning up spills.
- Assisted customers with carry-out service.
- Managed incoming calls from customers, taking orders and providing outstanding customer service to callers.
Animal Shelter Volunteer
C.A.R.E Of DC
Dutchess County, NY
04.2018 - 05.2021
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Provided companionship and comfort to animals in need of extra love and attention.
- Assisted with adoption process by providing information about animals to potential adopters.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Ensured a safe environment for volunteers by following established protocols regarding animal handling and safety measures.
- Participated in fundraising events aimed at generating support for the ongoing operations of the animal shelter facility.
- Facilitated successful adoptions by accurately assessing potential adopters'' needs and matching them with suitable companion animals from the shelter population.
Counter Server/Phone Operator
Nonna's Pizzeria
Wappingers Falls, NY
12.2018 - 03.2020
- Managed multiple tasks in high-volume environment.
- Enhanced customer satisfaction by providing prompt and accurate service in a fast-paced environment.
- Contributed to a positive work atmosphere by supporting teammates during high-volume periods.
- Processed cash, debit and credit card payments.
- Took and processed customer orders.
- Collaborated with team members to maintain cleanliness and organization of the dining area.
- Restocked counter supplies, condiments, napkins and silverware.
- Maintained food safety standards by adhering to proper food handling practices during preparation and serving processes.
- Greeted all guests upon arrival and offered immediate assistance.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Packaged and delivered to-go orders and trays for guests leaving restaurant.
- Processed customer orders and accurately entered into order system.
- Processed sales transactions using POS system.
- Cleaned and maintained dining area and condiment stations.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted with bussing tables and cleaning up spills.
- Arranged tables and chairs for special occasions and events.
- Greeted customers and provided menus upon arrival to dining room.
- Pleasantly greeted all callers and asked how to be of assistance.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
Education
No Degree - General Studies
Dutchess Community College
Poughkeepsie, NYHigh School Diploma -
Roy C Ketcham Senior High School
Wappingers Falls, NY06.2020
Skills
- Client Service
- Facility Upkeep
- Cash Handling
- Time Management
- Interpersonal Communication
- Creative Problem-Solving
- Customer Service
- Strong Work Ethic
- Patience and composure
- Team Player
- Canine grooming
- Patience and Empathy
Timeline
Dog Handler
Perfect Pupps Pet Care Services
02.2021 - Current
Guest Greeter/Seasonal Worker
Hudson Valley Cold Pressed Oils
08.2020 - 09.2021
Counter Server/Phone Operator
Sinapi's Pizza Pasta And More
07.2020 - 08.2021
Counter Server/Phone Operator
Nonna's Pizzeria
12.2018 - 03.2020
Animal Shelter Volunteer
C.A.R.E Of DC
04.2018 - 05.2021
No Degree - General Studies
Dutchess Community College
High School Diploma -
Roy C Ketcham Senior High School