Brianna Fredrick
Windsor
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Laboratory Technician
Genus PLC
11.2024 - Current
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, centrifuges, and aspirators.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Teacher's Assistant
Rock-A-Bye Daycare
07.2024 - 08.2024
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
Customer Service Representative
Woodman's Food Market
03.2021 - 03.2024
- Managed call volume levels of 20-30 calls per day while providing excellent customer service
- Verified all applicant information to determine eligibility for available programs and guided applicants through the application process
- Worked closely with management on escalated issues to resolve all problems quickly and accurately
- Went above and beyond to be trained in every department possible to create flexibility
- Ensured all personal and private information were kept confidential
Team Member
Culver's Restaurant
06.2019 - 01.2021
- Greeted customers as they came and left the restaurant
- Placed orders for customers via phone call
- Worked well with other staff to ensure customers had a memorable experience
- Trained new employees with all knowledge gained
- Assisted with the interview process, making overall hiring decisions
Education
Diploma -
Columbus High School
05.2022
Skills
- Customer service
- Office experience
- Phone communication
- Scheduling
- Office maintenance
- Employee assistance
- Customer assistance
- Team collaboration
- Microsoft Excel
- Laboratory safety protocols
Timeline
Laboratory Technician
Genus PLC
11.2024 - Current
Teacher's Assistant
Rock-A-Bye Daycare
07.2024 - 08.2024
Customer Service Representative
Woodman's Food Market
03.2021 - 03.2024
Team Member
Culver's Restaurant
06.2019 - 01.2021
Diploma -
Columbus High School
Similar Profiles
Philip RusbyPhilip Rusby
Team Leader at Genus PLCTeam Leader at Genus PLC
Melvin Luigi ZetaMelvin Luigi Zeta
Hybrid Infrastructure Engineer at Genus PLCHybrid Infrastructure Engineer at Genus PLC
Belen Rombola-CaldenteyBelen Rombola-Caldentey
RESEARCH SCIENTIST at Genus PLCRESEARCH SCIENTIST at Genus PLC