Brianna Freeman
San Antonio,TX
Summary
Driven to deliver, I excelled at Backyard Concessions by spearheading team leadership and customer relationship management, enhancing customer satisfaction, and achieving strategic goals. Leveraging skills in complex problem-solving and staff training, I built high-performing teams and fostered a culture of continuous improvement, significantly impacting efficiency and service quality.
Overview
5
5
years of professional experience
Work History
Manager
Backyard Concessions
12.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Receptionist
Premier1 Auto Care
11.2019 - 12.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
High School Diploma -
Churchill High School
San Antonio, TX05.2021
No Degree - Computer Science
The University of Texas At San Antonio
San Antonio, TX05.2025
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Performance Management
- Customer and client relations
- Tech-Savvy
Timeline
Manager
Backyard Concessions
12.2023 - Current
Receptionist
Premier1 Auto Care
11.2019 - 12.2019
High School Diploma -
Churchill High School
No Degree - Computer Science
The University of Texas At San Antonio
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