Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Freeman

Hattiesburg,MS

Summary

Dynamic Customer Care Representative with extensive experience at SaviLinx, excelling in problem resolution and customer relations. Proven ability to enhance customer satisfaction through empathetic communication and efficient service. Skilled in data entry and adept at managing high call volumes, fostering loyalty and positive relationships with clients.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

SaviLinx
04.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.

CSR, Insurance

Maximus Call Center
01.2023 - 04.2024
  • Responded to customer requests for products, services, and company information.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
  • Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.

CSR

Iqor
08.2021 - 12.2023
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Education

Associate of Business Administration -

Mississippi Gulf Coast Community College
Perkinston, MS

General Studies

PERRY CENTRAL HIGH SCHOOL
New Augusta, MS
05-2018

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Problem resolution
  • Customer relations
  • Documentation and reporting
  • Phone etiquette

Timeline

Customer Care Representative

SaviLinx
04.2024 - Current

CSR, Insurance

Maximus Call Center
01.2023 - 04.2024

CSR

Iqor
08.2021 - 12.2023

Associate of Business Administration -

Mississippi Gulf Coast Community College

General Studies

PERRY CENTRAL HIGH SCHOOL