Brianna French
New Port Richey,FL
Summary
Experienced Senior Registrar with 2 years of experience successfully handling clerical paperwork, recordkeeping and customer service functions. Knowledgeable about related regulations and best practices. Eager to help customers and other staff efficiently and with upbeat attitude. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Marketing and Business Development Manager
Highland Management
04.2021 - 06.2023
- Created and managed social media campaigns to increase brand engagement.
- Conducted market research to identify new opportunities and target markets.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
- Secured long-term accounts by recommending strategies to promote brand effectiveness and highlight product benefits.
Bartender
Blur Nightclub
02.2022 - 04.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Assisted with inventorying beverage stock and bar supplies.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
Registrar Coordinator
Trinity Hospital
08.2019 - 06.2022
- Greeted every guest with personable approach and provided knowledgeable service.
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Verified paperwork accuracy and checked for completion prior to processing.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Monitored enrollment processes to meet regulations and accreditation standards.
- Updated computer system with latest information to keep records current and accurate.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Assistant General Manager
Eyeglass World
01.2017 - 03.2021
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Trained new employees on proper protocols and customer service standards.
Bartender
Brennan’s, Irish Pub
01.2017 - 03.2021
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Wawa, Lead Manager
Holiday
01.2014 - 01.2020
- Set overall vision and provided team leadership.
- Evaluated employee performance and coached and trained to improve weak areas.
- Delegated high volumes of work to empower team, build trust, and assist with professional development.
- Measured team performance and reported metrics to leadership team members.
Education
Associate of Science - Nursing
Pasco Hernando State College
01.2018
High School Diploma -
Anclote High School
06.2014
Skills
- Microsoft Office 365 (Word, Excel, and Power Point)
- Money handling (safe counts, making change, register count downs)
- Pouring, mixing, flair
- Liquor Knowledge
- Craft Beer and wine knowledge
- 1 year of key holder/management experience
- Friendly and responsive in fast and slow-paced environment
- Customer service specialist
- Food handling experience
- Years of register experience
- Great team player and fast learner
- Millennium software (Wawa)
- Company Standards
- Employee Performance Evaluations
- Customer Service Management
- Reading Comprehension
- Administrative Duties
- Business Correspondence
- Team Goals
- Administration and Operations
- HIPAA Regulations
- Monthly Inventory
- Registration Procedures
- Verification and Eligibility
- Schedule Preparation
- Data Communications
- Procedures Scheduling
- Customer Communication
- Administering Databases
- Marketing Strategies
- Microsoft Office
- Confidential Records Management
- Online Systems
- Patient Identification
- Office Administration
- Admissions and Registrations
- Clerical Support
Timeline
Bartender
Blur Nightclub
02.2022 - 04.2023
Marketing and Business Development Manager
Highland Management
04.2021 - 06.2023
Registrar Coordinator
Trinity Hospital
08.2019 - 06.2022
Assistant General Manager
Eyeglass World
01.2017 - 03.2021
Bartender
Brennan’s, Irish Pub
01.2017 - 03.2021
Wawa, Lead Manager
Holiday
01.2014 - 01.2020
Associate of Science - Nursing
Pasco Hernando State College
High School Diploma -
Anclote High School
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