Summary
Overview
Work History
Education
Skills
Projects
Websites
Timeline
Generic

Brianna Frias

New York

Summary

Experienced HR professional with four years of expertise in employee relations, HR operations, benefits administration, and compliance. Strong background in workforce communication, scheduling, data management, and cross-functional collaboration. Adept at optimizing HR processes to enhance organizational efficiency, engagement, and compliance. Knowledgeable in union labor work, CBAs, and HR platforms.

Overview

4
4
years of professional experience

Work History

Employee Service Center Representative

Madison Square Garden
02.2023 - Current
  • Managed diverse employee communications across phone, in-person channels, and ticketing systems.
  • Handled absence tracking, benefit inquiries and maintenance of employee records.
  • Facilitated workforce communications by escalating inquiries to appropriate departments (Employee Relations, Compliance, Payroll, and Scheduling).
  • Assist in new hire onboarding, including I-9 processing, training support, and HR paperwork completion.
  • Collaborate with cross-functional teams to resolve staffing issues, payroll discrepancies, and compliance concerns.
  • Prepared and issued Time and Attendance disciplinary actions in accordance
  • Led process enhancement initiatives after pinpointing operational opportunities.

People Operations Leader

Amazon Go
01.2022 - 09.2023
  • Oversaw HR operations, ensuring effective policy implementation.
  • Led workforce communication efforts, including benefit updates, DEI program messaging, and company-wide notices.
  • Handled diverse HR processes such as drafting job postings, maintaining separation records, and managing employment files.
  • Collaborated with Payroll, Compliance, Security, and IT teams to streamline HR processes.
  • Led employee engagement initiatives, increasing overall employee satisfaction scores by 15%.
  • Drafted and distributed Time and Attendance disciplinary actions across the district.

Customization Engagement Lead

Puma
New York
04.2021 - 05.2022
  • Coordinated event merchandise requests, enhancing efficiency and stakeholder relations.
  • Supervised a team of five Customization Associates, overseeing scheduling and daily operations.
  • Spearheaded initiatives to enhance workforce communication and engagement.
  • Partnered with marketing, sales, and events teams to align HR strategies with business goals.

Education

BA - Interdisciplinary Studies -Literary, Media & Sciences

City College of New York
05.2024

Skills

  • HR Operations and Compliance
  • Workforce communication and engagement
  • Employee relations and conflict resolution
  • HRIS and Data Management
  • Payroll
  • Benefits and Leave Administration
  • Cross-functional collaboration
  • Scheduling and Event Coordination
  • DEI Initiatives and Program Support
  • Training Facilitation

Projects

Building Operations Locker Project 

2023-2025

  • Managed the Building Operations Locker Project, enhancing employee experience via budgeting, role creation, automation, and union negotiations.
  • Improved Temporary locker and Permanent locker experience for over 2,000 employees, enhancing efficiency with employee ingress and improving building operations.
  • Established new processes and facilitated training and recruitment for new department.

Timeline

Employee Service Center Representative

Madison Square Garden
02.2023 - Current

People Operations Leader

Amazon Go
01.2022 - 09.2023

Customization Engagement Lead

Puma
04.2021 - 05.2022

BA - Interdisciplinary Studies -Literary, Media & Sciences

City College of New York

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Brianna Frias