Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Brianna Fullmer

Idaho Falls

Summary

Front Desk Receptionist with expertise in patient record management and appointment scheduling at Bingham Memorial Hospital and Idaho Falls Pediatrics. Recognized for delivering exceptional customer service and enhancing patient flow through effective coordination with medical staff. Proficient in data entry and communication, ensuring accuracy and organization of patient information.

Overview

13
13
years of professional experience

Work History

Bar Tender

Muddys
Idaho Falls
06.2021 - Current
  • Greeted all customers with a welcoming smile.
  • Prepared and served a variety of beverages to customers.
  • Maintained cleanliness and organization of the bar area.
  • Assisted in managing inventory and restocking supplies.
  • Processed payments accurately and efficiently with POS system.

Front Desk Receptionist

Bingham Memorial Hospital
Blackfoot
02.2021 - 06.2024
  • Scheduled appointments efficiently using electronic health record system.
  • Worked with over 70+ providers and specialties daily.
  • Traveled to multiple clinics within Bingham working with and training different staff members.
  • Maintained organized patient files and updated information regularly.
  • Coordinated with medical staff to ensure smooth patient flow during visits.
  • Processed insurance verifications and collected copays from patients.
  • Worked with VA patients and processed claims and authorizations.
  • Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Assisted with scheduling appointments for clients and visitors.
  • Handled cash transactions accurately, balancing the register at the end of each shift.
  • Completed basic bookkeeping and document filing.
  • Managed incoming and outgoing mail, courier services, faxes and other correspondence.

Front Desk Receptionist

Idaho Falls Pediatrics
08.2017 - 01.2021
  • Operated the eClinical works program
  • Operated the Idaho State Medicaid system (Molina)
  • Answered telephones, forwarded calls, provided information, took messages, and scheduled appointments
  • Greeted parents/guardians and patients entering establishment, determined nature and purpose of visit.
  • Received/input medical records into patient charts
  • Sent Referrals to other specialty medical clinics
  • Supported professional appearance of office areas by keeping front desk clean and orderly
  • Gathered and verified patient(s) personal info, insurance info and medical info, entered into eClinicalworks system
  • Processed insurance verifications and collected copays from patients.
  • Assisted in training new front desk staff on procedures and software use.
  • Collected, sorted, and distributed incoming mail and packages
  • Maintained organized patient files and updated information regularly.

Personal Relations Manager

Precedence Growth Partners
05.2017 - 08.2017
  • Ran all the social media accounts (Facebook, Twitter, Instagram).
  • Made specific ads to post on social media.
  • Business calls and meetings with radio stations, TV stations and business owners.
  • Put together and hosted events for the companies we advertised for.
  • Communicated with account holders weekly to ensure we were doing as expected and address any issues.
  • Worked with customers to explain product features.

Lube Bay Assistant Manager

Stones Town and Country
01.2017 - 05.2017
  • Ran the CDK program
  • Worked up repair orders for vehicles
  • Handled customer problems and concerns
  • Went over services performed with customers and payment
  • Answered phones, scheduled appointments and directed calls if needed
  • Managed the employees in the shop
  • Performed oil changes and ancillary services
  • Assisted with training and developing new team members in company policies, procedures, and standards

Front End Secretary

Westside Body Works
03.2016 - 12.2016
  • Answered phones, took messages, directed calls if needed
  • Scheduled appointments for estimates and repairs
  • Handled customer cash payments and insurance company payments
  • Spoke with insurance companies about further repairs and requested for additional payment if needed
  • Accounts receivable.
  • Ran the CCC1 program.
  • Filed repair order documents.
  • Payroll.
  • Worked with Enterprise Rent a Car.

Lube Tech and Customer Service Advisor

Jiffy Lube
09.2014 - 03.2016
  • Discussed and reviewed services with customers.
  • Performed radiator flush, transmission flush, power steering flush, etc on vehicles along with changing oil and filters.
  • Reviewed services performed on vehicle with customer and payment.
  • Opened and Closed the store filling out end of day, week, month paperwork
  • Handled deposits and payments
  • Trained new employees in service bay

Courtesy clerk

Albertsons
08.2012 - 11.2014
  • Kept store neat with regular shelf and floor cleaning
  • Helped customers feel welcome, important, and appreciated by quickly helping with any request.
  • Restocked checkout stations, verified prices, and retrieved replacement items for damaged goods.
  • Assisted in bakery department when short staffed as needed

Education

High school -

Skyline High school
05.2014

Skills

  • Executive support and management
  • Patient record management
  • Appointment scheduling
  • Team collaboration
  • Attention to detail
  • Telephone etiquette
  • Customer service excellence
  • Data entry and documentation
  • File organization and ten-key proficiency
  • Communication skills
  • Data entry

References

  • Nikkia Galbraith (208) 541-5927
  • Trina Staffon (208) 241-0974
  • Holly Torress, (208) 200-6346

Timeline

Bar Tender

Muddys
06.2021 - Current

Front Desk Receptionist

Bingham Memorial Hospital
02.2021 - 06.2024

Front Desk Receptionist

Idaho Falls Pediatrics
08.2017 - 01.2021

Personal Relations Manager

Precedence Growth Partners
05.2017 - 08.2017

Lube Bay Assistant Manager

Stones Town and Country
01.2017 - 05.2017

Front End Secretary

Westside Body Works
03.2016 - 12.2016

Lube Tech and Customer Service Advisor

Jiffy Lube
09.2014 - 03.2016

Courtesy clerk

Albertsons
08.2012 - 11.2014

High school -

Skyline High school

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