Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Funes

Burns,TN

Summary

Adept at enhancing patient experiences and streamlining appointment processes, my tenure at MyEyeDr honed my skills in healthcare systems and patient confidentiality. Leveraging strong organization and exceptional phone etiquette, I significantly improved patient satisfaction. My proactive approach and ability to maintain HIPAA compliance underscore my commitment to excellence in patient coordination roles. Compassionate Patient Services Coordinator known for maintaining high productivity levels and completing tasks efficiently. Skilled in-patient communication, appointment scheduling, and medical records management. I excel at empathy, problem-solving, and teamwork, ensuring smooth operations and positive patient experiences.

Overview

6
6
years of professional experience

Work History

Patient Services Coordinator

MyEyeDr
Franklin, TN
06.2023 - Current
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Greeted patients and visitors in a friendly and professional manner.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Updated patient demographic information as needed in EHR system.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Answered telephone calls to schedule appointments and answer patient questions.
  • Prepared correspondence, reports, memos, and other documents as requested by management staff.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Maintained accurate documentation of patient visits and follow-up care plans.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Coordinated the release of medical records to third parties upon request.

Front Desk Receptionist

Heritage Medical Associates
Brentwood, TN
09.2022 - 06.2023
  • Maintained a clean and organized reception area to uphold company image.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Greeted visitors warmly and directed them to correct personnel or office.
  • Greeted visitors entering establishment to determine nature and purpose of visit.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Explained policies and procedures to visitors.
  • Maintained business office inventory and equipment by checking stock for needed supplies.

Shift Leader

Jamba Juice
Franklin, TN
08.2018 - 09.2022
  • Assisted in the development and implementation of new operational procedures.
  • Handled emergency situations with composure and in accordance with company guidelines.
  • Participated in store-wide marketing initiatives designed to increase customer traffic or boost sales revenue.
  • Assisted in training new employees on shift operations.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Delegated tasks to employees and monitored activities and task completion.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Supervised and led employees to maintain productivity and customer service levels.

Education

High School Diploma -

Ravenwood High School
Brentwood, TN
05-2022

Skills

  • Appointment scheduling
  • Follow-up care coordination
  • Patient registration
  • Healthcare systems
  • Insurance verification
  • Strong organization
  • Patient confidentiality
  • Patient check-in
  • HIPAA compliance
  • Phone and email etiquette

Timeline

Patient Services Coordinator

MyEyeDr
06.2023 - Current

Front Desk Receptionist

Heritage Medical Associates
09.2022 - 06.2023

Shift Leader

Jamba Juice
08.2018 - 09.2022

High School Diploma -

Ravenwood High School
Brianna Funes