BRIANNA GLEASON
Atlanta,GA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient in employing constant communication, patience and positive reinforcement in team efforts to deliver exceptional educational tools, fostering achievement.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Interrelated Teacher
Atlanta Public Schools
Atlanta, GA
08.2019 - Current
- Explores foundational learning concepts with students through hands-on activities, videos and class discussions
- Builds rapport with co-teachers and parents
- Designated personnel to attend and present at personalized learning workshops
- Improves student engagement by implementing student-centered classroom management techniques to foster academic curiosity
- Provides positive feedback with emphasis on learning from mistakes to establish solid foundation for progress
- Instructs students in standardized subjects, as well as general learning strategies and skills for social development and character
- Maintains positive classroom environments by reinforcing rules for behavior and relationship-building actions
- Implemented virtual instruction through Google Classroom
- Provides accommodations through classroom instruction
Substitute Teacher
Atlanta Public Schools
Atlanta, GA
01.2018 - 05.2019
- Filled in for Spanish teacher over the course of 3 months, including handling all assignments, special projects, tests, administrative updates and grading
- Built and strengthened positive relationships with students, parents and teaching staff
- Helped learners of all abilities build learning and study skills to promote life-long educational goals
- Engaged students in discussions to promote interest and drive learning
- Cleaned classroom and teaching areas after daily use, maintaining high standards for organization
Customer Service Manager
CHARMING CHARLIE
Douglasville, GA
09.2017 - 01.2018
- Worked with style specialists to ensure the meeting of sales goals
- Carried out store wide markdowns
- Handled Operations of the store
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels
- Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction
- Trained staff on in store operations
- Developed goals and sales reports
Customer Service Manager
JUSTICE
Douglasville, GA
11.2015 - 08.2017
- Attended loss prevention seminars
- Introduced UPT building strategies
- Trained 10 Associates
- Answered customers’ questions, resolved problems and maintained customer satisfaction
- Achieved top satisfaction, retention and referral rankings on consistent basis
- Prepared, completed and processed customer account forms and database changes
- Achieved high customer satisfaction scores by de-escalating complaints quickly
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
- Responded to customer feedback
Education
Bachelor of Arts - Psychology
UNIVERSITY OF WEST GEORGIA
01.2016 - 05.2019
Masters - Special Education
MORELAND UNIVERSITY
05.2020 - 05.2021
Skills
Multi – taskingundefined
Timeline
Masters - Special Education
MORELAND UNIVERSITY
05.2020 - 05.2021
Interrelated Teacher
Atlanta Public Schools
08.2019 - Current
Substitute Teacher
Atlanta Public Schools
01.2018 - 05.2019
Customer Service Manager
CHARMING CHARLIE
09.2017 - 01.2018
Bachelor of Arts - Psychology
UNIVERSITY OF WEST GEORGIA
01.2016 - 05.2019
Customer Service Manager
JUSTICE
11.2015 - 08.2017
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