Brianna Gleason
Decatur,Georgia
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proficient in employing constant communication, patience and positive reinforcement in team efforts to deliver exceptional educational tools, fostering achievement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Director of Curriculum and Instruction
The Ivy League Reading Lab, LLC.
Atlanta, GA
2023.01 - Current
- Proven ability to develop and implement creative solutions to complex problems.
- Provide expertise in technological programs available to teachers, facilitate communications between Curriculum and Instructional Support
- Information Management and Technology, Media Services and Technology Training, the Online Campus, and local schools to support teaching and learning
- Support the implementation of instructional technology strategies and digital content into instruction.
Interrelated Teacher
Atlanta Public Schools
Atlanta, GA
08.2019 - 01.2023
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Explored foundational learning concepts with students through hands-on activities, videos and class discussions
- Built rapport with co-teachers and parents
- Designated personnel to attend and present at personalized learning workshops
- Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity
- Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress Instructs students in standardized subjects, as well as general learning strategies and skills for social development and character
- Maintained positive classroom environments by reinforcing rules for behavior and relationship building actions
- Implemented virtual instruction through Google Classroom
Substitute Teacher, K-5
Atlanta Public Schools
Atlanta, GA
01.2018 - 05.2019
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Filled in for Spanish teacher over the course of 3 months, including handling all assignments, special projects, tests, administrative updates and grading
- Built and strengthened positive relationships with students, parents and teaching staff
- Engaged students in discussions to promote interest and drive learning
- Cleaned classroom and teaching areas after daily use, maintaining high standards for organization
Customer Service Manager
Charming Charlie
Douglasville, Georgia
09.2017 - 01.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Controlled resources and utilized assets to achieve qualitative and quantitative targets.
- Took ownership of customer issues and followed problems through to resolution.
- Kept accurate records to document customer service actions and discussions.
Customer Service Manager
Justice Clothing Store
Douglasville, United States
11.2015 - 08.2017
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Generated customer satisfaction surveys to analyze results into action plans.
Education
Master of Arts - Education
Moreland University
05.2021
Bachelor of Science - Psychology
University of West Georgia
Carrollton, GA05.2019
Skills
- Critical Thinking
- Organizational Skills
- Customer Support
- Project Management
- Documentation
- Tracking and Documentation
- Customer Communication and Empathy
- Strategy Implementation
- Presentation skills
- Customer Service
- Research
- Social Perceptiveness
Timeline
Director of Curriculum and Instruction
The Ivy League Reading Lab, LLC.
2023.01 - Current
Interrelated Teacher
Atlanta Public Schools
08.2019 - 01.2023
Substitute Teacher, K-5
Atlanta Public Schools
01.2018 - 05.2019
Customer Service Manager
Charming Charlie
09.2017 - 01.2018
Customer Service Manager
Justice Clothing Store
11.2015 - 08.2017
Master of Arts - Education
Moreland University
Bachelor of Science - Psychology
University of West Georgia
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