Brianna Godfrey
Bluefield,United States
Summary
Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in English.
Overview
1
1
year of professional experience
Work History
Call Center Customer Service Representative
SYKES
Vansant, VA
05.2018 - 09.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered over 40 calls per shift to meet fast-paced call center demands
Assistant Store Manager
Fine Feathered Friends
Raysal, WV
12.2015 - 05.2016
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
Education
Some College (No Degree) - Business Administration
American InterContinental University
Schaumburg, ILGED -
Mercer County Academy of Adult Learning
Bluefield, WV04.2015
Skills
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Customer Account Management
- Understanding Customer Needs
- Balancing Daily Deposits
- Human Resources Oversight
Timeline
Call Center Customer Service Representative
SYKES
05.2018 - 09.2018
Assistant Store Manager
Fine Feathered Friends
12.2015 - 05.2016
Some College (No Degree) - Business Administration
American InterContinental University
GED -
Mercer County Academy of Adult Learning
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