BRIANNA GOLDMAN
HERINGTON,KS
Summary
Seasoned Office Manager offering leadership experience in management positions of multiple levels. Well-versed in healthcare practices and procedures. Extremely motivated and organized resulting me being extremely productive. Great personable skills from a management and customer/patient services stand point.
Overview
5
5
years of professional experience
Work History
Business Office Manager/Interim Revenue Cycle
Herington Hospital
11.2021 - 10.2023
- Worked as direct management over front end staff
- Overseeing all registration, insurance processing, accounts receivable in general
- Assisted with Accounts Receivable Posting, Insurance processing and grew into a Revenue Cycle Management position where I lead the team in billing, posting, self-pay collections, insurance refunds and communication with insurance agencies
- Updated reports, managed accounts, and generated reports for company database.
- I also handled all collections from start to finish and continued to be the main point of contact for the collection agency.
- Resolved financial discrepancies and customer billing issues with timely attention.
Business Development Lead
Briggs Auto Group
10.2020 - 11.2021
- Handled internet sales
- Made phone calls pertaining to customers inquiries on vehicles
- Also send emails and text messages to give customers more information on the vehicles
- As well as handling daily organizational operations throughout the thirteen dealerships.
- Expanded business through effective network development, identifying new, and prospective clients.
- Reviewed client concerns and recommended appropriate changes to supervisors.
Administrative Assistant
West Gore Mini Storage
09.2019 - 08.2020
- Managed all payments, helped with new customers applications, answered phones, did deposits, greeted customers in a respectful manner as well as doing all office duties mail, copies, paperwork and any other daily operations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed strategies to streamline and improve office procedures.
Sales Associate
IBC Bank
05.2018 - 08.2019
- Helped customers with financial crises, create new accounts, all Backoffice paperwork, greeting all customers in a professional and helpful manner, as well as any other day-to-day responsibilities assigned to us by the branch manager.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to build rapport and loyalty.
Education
Bachelor of Arts - Business Adminstration/Human Resources
Liberty University
Lynchburg, VA05.2024
Skills
- Organization
- Attention to Detail
- Communication
- Microsoft Office
- Customer Service
- Ability to Lead
- Teamwork
- Interpersonal
- Problem Solving Skills
- Time Management
- Insurance Knowledge
- Accounts Receivable Processing
- Account Reconciliation
- Office Management
Timeline
Business Office Manager/Interim Revenue Cycle
Herington Hospital
11.2021 - 10.2023
Business Development Lead
Briggs Auto Group
10.2020 - 11.2021
Administrative Assistant
West Gore Mini Storage
09.2019 - 08.2020
Sales Associate
IBC Bank
05.2018 - 08.2019
Bachelor of Arts - Business Adminstration/Human Resources
Liberty University
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