Summary
Overview
Work History
Education
Skills
Timeline
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Brianna Goularte

Salem,OR

Summary

Customer-oriented Supervisor with 8 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in retail industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Patient Transport Assistant

Salem Health - Hospital
01.2024 - Current
  • Proactively identified potential problems or delays in patient transport process and took steps to rectify issues, ensuring smooth operations.
  • Supported the efficiency of hospital operations by promptly responding to transport requests from medical personnel.
  • Streamlined department workflows by regularly participating in process improvement initiatives focused on increasing efficiency within the Patient Transport department.
  • Collaborated with nursing staff to ensure proper transfer techniques were utilized, minimizing risk of injury during patient transports.
  • Delivered exceptional customer service while interacting with patients'' family members or visitors during transport activities, addressing any concerns or questions they may have had about their loved one''s care journey at the hospital.
  • Adapted quickly to changing situations, handling emergency transports with professionalism and urgency as needed.
  • Performed daily equipment checks, making sure that all necessary tools were readily available and functional for each transport.
  • Consistently followed HIPAA regulations when discussing patient information with other healthcare professionals, protecting confidentiality at all times.
  • Fostered strong relationships with team members across various departments through clear communication and teamwork.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
  • Provided physical support to patients through diverse types of mobility assistance.

Person in Charge

Safeway
02.2023 - 11.2023
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Coached staff members to develop long-term career goals.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Customer Service Associate

Safeway
01.2022 - 11.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Educated customers on special pricing opportunities and company offerings.
  • Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Maintained customer privacy and protected company operations by keeping information private and confidential.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Explained benefits, features and recommendations to maximize client retention.

Cashier

Safeway
11.2015 - 11.2023
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Discounted purchases by scanning and redeeming coupons.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Processed refunds for worn, damaged and broken merchandise.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.

Floral Clerk

Safeway
02.2017 - 05.2019
  • Put up, maintained and removed displays for holidays and seasons.
  • Organized, tagged and displayed new products for customers.
  • Provided customers with information about proper care of different flowers and plants.
  • Processed new flower and greenery shipments by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
  • Processed sales transactions via cash register and telephone orders.
  • Watered plants and cut, conditioned and cleaned flowers and foliage for storage.
  • Promoted customer satisfaction by recommending flower pairings and greenery options for floral arrangements.
  • Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.
  • Provided instruction on how to care for flowers, including ideal temperature and how often water should be changed.

Receiving Clerk

Safeway
05.2016 - 05.2019
  • Maintained clean work area that adhered to strict safety standards.
  • Reviewed work orders to check correctness of deliveries.
  • Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
  • Identified and reported inventory discrepancies to supervisor with recommendations for correction.
  • Routed received merchandise to proper storage areas according to product specifications.
  • Operated forklifts, power jacks and other motorized equipment to locate and transport material.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Organized storage areas to maximize movement and minimize labor.
  • Maintained dock security and monitored entries into and exits from receiving and other secure areas.
  • Processed material requests from internal customers accurately and efficiently.

Dairy Supervisor

Safeway
06.2018 - 12.2018
  • Pulled out of date products from shelves and cases, disposing of items in proper bins.
  • Addressed customer questions and explained key information about newly stocked dairy offerings.
  • Confirmed pricing accuracy and checked all department signage, maintaining correct sale prices
  • Delegated work to staff, setting priorities and goals.
  • Trained, managed and motivated employees to promote professional skill development.

Education

Some College (No Degree) - Anthropology

Western Oregon University
Monmouth, OR

High School Diploma -

Glide High School
Glide, OR
06.2010

Skills

  • Business Leadership
  • Process Improvements
  • Supplier Monitoring
  • Goal Setting
  • Focus and Follow-Through
  • Mathematical Calculation and Reasoning
  • Performance Assessment
  • Sales Tracking
  • Records Organization and Management
  • Employee Motivation
  • Customer Service Management
  • Decision Making
  • Management Team Building
  • Staff Scheduling
  • Administrative Management
  • Team Leadership
  • Calendar Management
  • Multitasking and Prioritization
  • Deadline Management
  • Money Handling
  • POS Terminal Operations
  • Verbal and Written Communication
  • Delegating Work
  • Customer Relations
  • Inventory Tracking and Management

Timeline

Patient Transport Assistant

Salem Health - Hospital
01.2024 - Current

Person in Charge

Safeway
02.2023 - 11.2023

Customer Service Associate

Safeway
01.2022 - 11.2023

Dairy Supervisor

Safeway
06.2018 - 12.2018

Floral Clerk

Safeway
02.2017 - 05.2019

Receiving Clerk

Safeway
05.2016 - 05.2019

Cashier

Safeway
11.2015 - 11.2023

Some College (No Degree) - Anthropology

Western Oregon University

High School Diploma -

Glide High School

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Brianna Goularte