BRIANNA GOVEA

- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.

- Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.

- Streamlined circulation processes by efficiently checking items in and out while managing overdue fines, renewals, and holds.

- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.

- Managed and organized library statistics and periodicals through Microsoft Spreadsheet.

- Managed multi-line phone system.

- Charting patient information into AVATAR such as their daily intakes and outputs, any behavioral events and general information their team would need to know

- Knowing and abiding by policies and procedures, as well as following the rules and guidelines for HIPPA

- Answered daily office phone calls for different appointments, questions and visitation rules.

- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.

- Proved successful working within tight deadlines and fast-paced atmosphere

- Deescalated agitated patients using verbal interventions before resorting to physical restraints or seclusion when necessary.

- Cleaning and maintaining the cleanliness of the area to ensure that it met the food safety guidelines

- Assigning and ensuring staff took their breaks

- Completed the necessary closing procedures at the end of the night

- Going to other departments to help when they were short staffed

- Maintained merchandise presentation by removing damaged goods, stocking and rotating merchandise and signing and pricing merchandise.