Brianna Graham
Lyman ,SC
Summary
Enthusiastic employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Specialist Position and it’s tasks. Motivated to learn, grow and excel in Apple.
Overview
6
6
years of professional experience
Work History
Clerk
The UPS Store
Greer, SC
02.2022 - Current
- Provided quality customer support by engaging with customers while processing their shipment, taking in their returns , and providing them answers to any questions regarding shipping and print.
- Interacted with customers by phone, email or in-person to provide information.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance while ensuring the customer knows about our new print deals and other specials we have.
- Pack up items that customers bring in to be shipped in the most protected way.
Line Manager
Sidewall Pizza Company
Spartanburg , SC
01.2020 - 02.2022
- Resolved issues quickly to maintain productivity goals.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Reviewed work for quality and compliance with company standards and design specifications.
- Standardized production procedures, job roles and quality assurance guidelines.
- Created prep lists when KM was not there. Place truck orders to ensure stock stayed up.
- Train new employees on cleanliness, organization of the kitchen, and recipes; as well as the process of making the entrees and appetizers.
Customer Service Representative
Sitel
Spartanburg , SC
12.2018 - 12.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed auto loans, personal loans and home loans while providing the best rate for customers.
- Kept a relationship with the Underwriter to ensure the best solution for Customers.
Server
Outback Steakhouse
Spartanburg, SC
11.2017 - 02.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Supervisor
Big Air Trampoline Park
Spartanburg, SC
10.2016 - 12.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Train
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Run rotations as well as lunch breaks.
Education
Dorman High School
Roebuck, SC05.2018
Skills
- Schedule Management
- Outgoing Mail Preparation
- Google Drive
- Customer Satisfaction
- Mail Processing
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Issue and Complaint Resolution
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Needs Assessment
- Responding to Difficult Customers
- Customer Service and Assistance
- Microsoft Exchange
Accomplishments
• First appointed Supervisor of Big Air Trampoline Park
• Finalized the most loans while working with Sitel
Additional Information
Recently started my own business, Carrie’s Precious Collections. We have sold over 50 candles so far.
www.carriespreciouscollections.com
Timeline
Clerk
The UPS Store
02.2022 - Current
Line Manager
Sidewall Pizza Company
01.2020 - 02.2022
Customer Service Representative
Sitel
12.2018 - 12.2019
Server
Outback Steakhouse
11.2017 - 02.2019
Supervisor
Big Air Trampoline Park
10.2016 - 12.2017
Dorman High School
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