Brianna Graham
Mt. Lake Park,Maryland
Summary
Highly motivated and resourceful individual with a strong academic background in Social Work and Nursing. Proven ability to effectively manage time and prioritize tasks to meet multiple responsibilities and deadlines. Experienced in working collaboratively within diverse teams. Excellent communication skills, both written and verbal, with a demonstrated ability to adapt to various audiences. Seeking opportunities to apply my knowledge and skills in a professional setting to contribute to the success of an organization, assist people, and further develop my expertise.
Overview
6
6
years of professional experience
Work History
Social Work Internship
Peace Healthcare At Mountain City Center
02.2024 - 05.2024
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Updated client documentation for accurate, compliant, and current records.
- Documented client progress and activities following agency policies and procedures.
- Administered assessments to identify clients' needs and establish treatment plans.
- Supported clients and families with empathy and compassion during difficult times.
- Gained knowledge of resident care plans.
Administrative Assistant
Garrettland Inc.
07.2023 - 08.2023
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed filing system and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.
Reservationist
Taylor-Made Vacations
04.2022 - 08.2022
- Accepted and processed reservation requests from customers through phone, email, and online platforms while ensuring accuracy and attention to detail
- Managed reservation system, updating availability, blocking o rooms, and preparing occupancy reports daily
- Provided exceptional customer service by addressing inquiries, concerns, and resolving issues in a timely and professional manner
- Collaborated with other departments, including housekeeping and front desk, to ensure smooth check-in and check-out processes for guests
- Maintained a clean and organized reservation desk area, stocked with necessary materials and supplies, and assisted in general administrative duties as needed.
Dockhand
Patterson's Boat Company
06.2019 - 08.2021
- Conducted regular inspections and maintenance of dock equipment to ensure safe operations
- Collaborated with team members to maintain the cleanliness and organization of the dock area
- Assisted customers to pump gas and clean their boats
- Worked seasonally in summers.
Deli Associate
Arrowhead Market
06.2018 - 08.2018
- Assisted customers in selecting and purchasing deli products, providing detailed information about ingredients, flavors, and available options
- Prepared and assembled sandwiches, salads, and other deli items according to customer preferences and specific orders
- Maintained cleanliness and organization of the deli department, ensuring a safe and pleasant environment for customers and staff
- Managed inventory levels, regularly monitoring stock and notifying management of any low or out-of-stock items to avoid delays and improve customer satisfaction
- Operated deli equipment such as slicers, ovens, and fryers, ensuring proper usage and adhering to food safety guidelines to maintain quality and freshness of products.
Education
Bachelor of Science - Social Work
Frostburg State University
Frostburg, MD05.2024
N/A in Nursing -
Allegany College of Maryland
Cumberland, MD03.2022
High School Diploma -
Southern Garrett High School
Oakland, MD06.2018
Skills
- Detail Oriented
- Verbal and Written Communication
- Adaptable
- Compassionate
- Empathetic
- Patient-Focused Care
- Research and Analysis
- Cultural Competence
Additional Information
Gained extensive clinical experience throughout the nursing program, working in diverse healthcare settings such as medical-surgical units, emergency departments, intensive care units, and nursing homes. Provided direct patient care under the supervision of registered nurses, demonstrating exceptional proficiency in administering treatments, monitoring vital signs, and managing patient safety. Realized the field of Nursing was not for me, but still wanted to help people, so I switched my major to Social Work. Engaged in research projects exploring social issues such as poverty, mental health, and domestic violence. Utilized quantitative and qualitative research methods to collect and analyze data, generating valuable insights that informed evidence-based interventions. Demonstrated a commitment to cultural sensitivity and appreciation for diversity through coursework. Developed a comprehensive understanding of the impact of culture, race, ethnicity, and other identities on individuals and communities.
Timeline
Social Work Internship
Peace Healthcare At Mountain City Center
02.2024 - 05.2024
Administrative Assistant
Garrettland Inc.
07.2023 - 08.2023
Reservationist
Taylor-Made Vacations
04.2022 - 08.2022
Dockhand
Patterson's Boat Company
06.2019 - 08.2021
Deli Associate
Arrowhead Market
06.2018 - 08.2018
Bachelor of Science - Social Work
Frostburg State University
N/A in Nursing -
Allegany College of Maryland
High School Diploma -
Southern Garrett High School
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