Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Brianna Graman

Bronx,NY

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule. Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

10
10
years of professional experience

Work History

Shift Manager

CVS Pharmacy
New Rochelle, NY
08.2022 - Current
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Helped employees accomplish tasks during peak periods.
  • Communicated with other shift managers to facilitate continuum of customer service.
  • Upheld company standards and compliance requirements for operations.
  • Coached employees on interactions with customers to drive exceptional service.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Managed schedules, accepted time off requests and maintained coverage for shifts.
  • Enhanced operations and boosted productivity through employee training, coaching and assignments.
  • Reviewed financial statements to meet targets during shift.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

USPS Clerk

Post Office USPS
Long Island City, NY
09.2020 - 10.2023
  • Weighed packages and labeled with appropriate price and destination address
  • Assisted customers with delivery of packages such as notifying them of packages unable to be delivered and retrieving them at the Post Office
  • Sorted incoming and outgoing mail
  • Accepted stamped and sorted mail brought in by customers
  • Assist mail deliveries by loading mail into bags and crates and loading into trucks
  • Oversee the sorting of mail to ensure no mistakes are made
  • Accomplished forms regarding changes of address, theft or loss of mail
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail
  • Send out notifications for packages that could not be delivered.
  • Communicated with customers and employees to answer questions or explain information.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Supported office clerical functions using word processing and other software, email and office machines.
  • Processed sales transactions to prevent long customer wait times.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Created, updated and maintained detailed documents, charts and spreadsheets to sort company information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.

Supervisor

Finish Line
Yonkers, NY
08.2017 - 12.2020
  • Greet customers and ascertain what each customer wants or needs
  • Count cash at the end of shift and different periods to ensure it’s correct and Manage bank deposit
  • Describe merchandise and explain use, operation, and care of merchandise to customers
  • Recommend, select, and help locate or obtain merchandise based on customers needs and wants
  • Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Place special orders or call other stores to find desired items
  • Watch for and recognize security risks and thefts, and know how to prevent or handle these situations
  • Ticket, arrange, and display merchandise to promote sales
  • Exchange merchandise for customers and accept refunds
  • Clean shelves, counters, and tables
  • Manage daily schedules, employee shifts, and time off request
  • Assign duties to employees and oversee their progress
  • Ensure daily goals are met.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Complied with company policies, objectives and communication goals.
  • Coordinated employee schedules according to shift changes and availability.
  • Provided ongoing training to address staff needs.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Responded to customer questions regarding products, prices and availability.

Shift Supervisor

CUPS Frozen Yogurt
Yonkers, NY
07.2014 - 01.2018
  • Train workers in food preparation, and in service, sanitation, and safety procedures
  • Compile and balance cash receipts at the end of the day or shift
  • Perform various financial activities such as cash handling, deposit preparation and payroll
  • Resolve customer complaints regarding food service
  • Control inventories of food, equipment, and supply requirements based on a master menu
  • Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Completed opening and closing duties to facilitate business operations.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Resolved customer complaints and reported issues to senior management.
  • Taught staff upselling techniques to meet revenue targets.
  • Evaluated and performed equipment maintenance to support operational goals.
  • Assessed operations and adjusted scheduling to maximize productivity.
  • Monitored security and enforced loss prevention strategies during shift.
  • Recruited, hired and mentored new team members, working closely with human resources department.
  • Identified inefficiencies in production process and used lean manufacturing methodologies.

Education

Associate - Criminal Justice

Westchester Community College
Valhalla, NY
06.2023

High School Diploma -

South Fork High School
Stuart, FL
06.2014

Skills

  • Shift Management
  • Retail Sales
  • Food Service
  • Supervising Experience
  • Payroll
  • Cash Handling
  • Time Management
  • Cleaning Experience
  • Typing
  • Microsoft Word
  • Additional Information
  • Handling Customer Complaints
  • Customer Service
  • Sales and marketing
  • Customer and personal service
  • Active listening
  • Persuasion
  • Complex problem solving
  • Time management
  • Communication
  • Interpersonal Abilities
  • Adaptability
  • Reasoning/Creativity
  • Trustworthy individual
  • Loyalty
  • Professionalism
  • Delegating Work
  • Decision Making
  • Mentoring and Coaching
  • Goal Setting
  • Work Planning and Prioritization
  • Verbal and Written Communication
  • Teamwork and Collaboration
  • Performance Tracking and Evaluation
  • Performance Evaluations
  • Hiring and Training
  • Recruitment and Hiring
  • Training and Development
  • Employee Training

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

Timeline

Shift Manager

CVS Pharmacy
08.2022 - Current

USPS Clerk

Post Office USPS
09.2020 - 10.2023

Supervisor

Finish Line
08.2017 - 12.2020

Shift Supervisor

CUPS Frozen Yogurt
07.2014 - 01.2018

Associate - Criminal Justice

Westchester Community College

High School Diploma -

South Fork High School

Similar Profiles

CREATE PROFILE
Brianna Graman