Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Grant

McKinney

Summary

Dynamic Operations Manager with a proven track record at StaffDNA, excelling in recruitment and operational efficiency. Skilled in talent acquisition and customer retention, I foster strong relationships while ensuring compliance. My expertise in applicant tracking systems and commitment to team mentorship drive successful placements and enhance organizational performance.

Overview

2026
2026
years of professional experience

Work History

Operations Manager / Senior Recruiter – Travel Nursing

StaffDNA
Plano
05.2024 - Current
  • - Lead full-cycle recruitment and onboarding for travel nurses and allied health professionals, ensuring credentialing and regulatory compliance
  • - Manage operational workflows, driving efficiency and rapid response to high-demand staffing needs
  • - Mentor junior recruiters, promoting high performance and retention through training and leadership
  • - Collaborate with internal teams including compliance, payroll, and account management to streamline hiring processes
  • - Build strategic relationships with clinicians and healthcare clients to ensure successful placements and contract renewals

Patient Care Coordinator

Signature Dermatology
Plano
  • - Coordinated patient check-in/check-out, appointment scheduling, and insurance verification
  • - Collected and processed copays, deductibles, and co-insurance efficiently
  • - Maintained accurate patient demographic and insurance data in Nextgen, EMA, and Phreesia systems
  • - Managed referrals, authorizations, and payer-provider portal communications
  • - Delivered excellent service and maintained patient satisfaction in a fast-paced dermatology clinic

Lead Medical Receptionist

Anew Era TMS with Discovery Behavioral Health
Dallas
  • - Opened clinic operations daily and managed front office workflows
  • - Scheduled appointments, processed patient forms and PHI, and ensured EMR accuracy
  • - Collected payments and completed end-of-day accounting
  • - Handled insurance verification and medication-related communications
  • - Supported patients and staff with prompt, professional communication

General Manager

Massage Envy
Plano
  • - Directed daily operations including scheduling, customer relations, and team coaching
  • - Trained and supervised front desk staff, aestheticians, and massage therapists
  • - Implemented marketing initiatives and drove membership sales and renewals
  • - Improved efficiency through new policies, budget oversight, and performance tracking
  • - Maintained high customer satisfaction through consistent service quality and team leadership

Education

High School Diploma - General Studies

Heath High School
Rockwall, TX

Skills

  • Recruitment and credentialing compliance
  • Talent acquisition strategy
  • Candidate pipeline development
  • Applicant tracking systems
  • Passive candidate sourcing
  • Customer retention strategies
  • Data management capabilities
  • Scheduling and billing
  • Microsoft Office proficiency
  • Operational efficiency
  • Medical terminology knowledge
  • Behavioral health understanding
  • Sales closing techniques
  • Insurance verification expertise
  • ICD-10 coding proficiency
  • EMR management skills

Timeline

Operations Manager / Senior Recruiter – Travel Nursing

StaffDNA
05.2024 - Current

Patient Care Coordinator

Signature Dermatology

Lead Medical Receptionist

Anew Era TMS with Discovery Behavioral Health

General Manager

Massage Envy

High School Diploma - General Studies

Heath High School

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