Brianna Grass
Jackson,OH
Summary
Proven track record in enhancing customer satisfaction and maintaining safety standards, notably at The Anderson Nursing and Rehabilitation Center. Skilled in aseptic techniques and organizational abilities, I excel in fast-paced environments, ensuring both high-quality service and adherence to infection control protocols. Achieved significant improvements in patient and customer care through effective communication and teamwork.
Overview
5
5
years of professional experience
Work History
Hospitality Worker
The Anderson Nursing and Rehabilitation Center
04.2018 - 07.2018
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Reduced risks by maintaining clean and organized work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
Health Aide Assistant
Arden Courts of Anderson
10.2016 - 04.2017
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Fast Food Worker
Taco Bell Restaurant
12.2013 - 07.2014
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Collaborated with team members to quickly fill large orders and serve large parties.
Fast Food Worker
Kentucky Fried Chicken
03.2013 - 10.2013
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Performed shift change tasks each day to keep store neat and running smoothly.
Education
Associate of Arts - Medical Billing And Coding
Southern State Community College
Hillsboro, OHNo Degree - Surgical Technology
Buckeye Hills Career Center
Rio Grande, OH12.2024
Bachelor of Arts - Psychology
Southern New Hampshire University
Hooksett, NH03.2022
High School Diploma -
Mat-Su Central School
Wasilla, AK03.2015
Skills
- Aseptic Techniques
- Pre-surgical preparation
- Safe sharps disposal
- Infection control protocols
- Setting up and operating equipment
- Workplace Safety
- Patient confidentiality
- Organizational abilities
- Patient preparation
- Pre- and post-surgical counts
Timeline
Hospitality Worker
The Anderson Nursing and Rehabilitation Center
04.2018 - 07.2018
Health Aide Assistant
Arden Courts of Anderson
10.2016 - 04.2017
Fast Food Worker
Taco Bell Restaurant
12.2013 - 07.2014
Fast Food Worker
Kentucky Fried Chicken
03.2013 - 10.2013
Associate of Arts - Medical Billing And Coding
Southern State Community College
No Degree - Surgical Technology
Buckeye Hills Career Center
Bachelor of Arts - Psychology
Southern New Hampshire University
High School Diploma -
Mat-Su Central School
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