Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brianna Grass

Brianna Grass

Wesley Chapel

Summary

Passionate and dedicated hospitality professional with 12+ years of experience delivering attentive, elevated service experience in restaurants, resorts, and event service environments. Passionate about creating memorable guest experiences, building genuine connections, and delivering warm, attentive service. Skilled at adapting quickly, mastering new menus, and thriving in both high-energy and elevated dining settings. A team-driven, detail-oriented server committed to exceeding expectations and bringing the warm, welcoming energy that aligns perfectly with Cooper’s Hawk’s exceptional dining standard.

Overview

11
11
years of professional experience

Work History

Lead Server

Lost Pines Resort
01.2021 - 01.2025
  • Delivered elevated, attentive service to guests in a resort-level dining environment, ensuring every visit felt personalized and memorable.
  • Quickly learned and mastered chef-driven menus, specialty dishes, and seasonal features to provide confident, accurate recommendations.
  • Thrived in high-volume, fast-paced settings while maintaining a polished and professional guest experience.
  • Collaborated with culinary teams and fellow servers to create a seamless dining flow and consistently exceed guest expectations.
  • Applied strategic upselling techniques that increased check averages and boosted overall guest satisfaction.
  • Anticipated guest needs before requests were made, enhancing the overall dining experience and earning repeat visits.
  • Served as a go-to team resource for training and mentoring new staff on resort service standards, menu knowledge, and guest engagement strategies.

Lead Server / VIP Suite Attendant

Tampa Bay Buccaneers — Raymond James Stadium
01.2014 - 01.2020
  • Delivered exclusive, personalized hospitality to VIP clients and suite guests during high-profile events and game days.
  • Learned new menus quickly and provided expert recommendations to enhance the overall dining experience.
  • Oversaw multiple private suites serving 15+ guests each, ensuring efficient, seamless service.
  • Assisted in onboarding and mentoring new hires, supporting team performance and guest satisfaction.
  • Thrived in a fast-paced, high-pressure environment, consistently delivering professional service under tight timelines.

Education

Associate of Arts -

Hillsborough Community College (HCC)
01.2016

Skills

  • Elevated Guest Service & VIP Hospitality
  • Fast Learner & Highly Adaptable
  • Multi-Course Menu Presentation
  • Upselling & Enhancing Guest Experiences
  • POS System & Order Management
  • Team Collaboration & Training Support
  • Problem-Solving & Conflict Resolution
  • High-Volume Service & Event Management
  • Upselling techniques
  • High volume dining
  • Daily specials memorization
  • Dining customer service
  • Staff training

Timeline

Lead Server

Lost Pines Resort
01.2021 - 01.2025

Lead Server / VIP Suite Attendant

Tampa Bay Buccaneers — Raymond James Stadium
01.2014 - 01.2020

Associate of Arts -

Hillsborough Community College (HCC)