Brianna Graves
Keller
Summary
Experienced professional with a strong background in the hospitality industry. Skilled in training, product knowledge, customer service, communication, and management. Seeking to leverage expertise to contribute to a team in a rewarding environment and grow alongside the company.
Overview
9
9
years of professional experience
Work History
Key Manager
Mister O1 Extraordinary Pizza
04.2024 - Current
- Deliver exceptional service to guests, ensuring a positive dining experience
- Communicate efficiently with team members to maintain a high-level of customer service and efficiency during peak hours
- Handle cash and card transactions accurately, count registers, cleaned and secured shop at end of shift
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
Server/Bartender Trainer
Pluckers Wing Bar
05.2019 - 04.2024
- Trained new employees on company policies, company standards, and procedures resulting in high-performing team members
- Memorize an extensive food menu and drink menu of over 75 cocktails
- Conducted regular evaluations of trainee performance, providing feedback for continuous improvement.
- Mentored new hires in proper cocktail preparation, resulting in increased customer satisfaction
Esthetician
B-Lashed Beauty and Bridal Bar
10.2023 - 02.2024
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Fostered friendly, warm, and exceptional customer experience
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time
Front of House Manager
Plucker Wing Bar
05.2023 - 10.2023
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience
- Successfully closed the restaurant each night, including securing the premises, balancing cash registers, depositing money and completing end of day reports
Associate Trainer
Panera Bread
05.2016 - 05.2019
- Facilitated training sessions for new hires, focusing on product, knowledge, customer, service, and safety protocols
- Assisted in developing training materials to improve the onboarding process
- Provided exceptional customer service by greeting customers, taking orders, and handling transactions efficiently
- Prepared and served a broad variety of beverages, including coffee, tea, and specialty drinks while maintaining cleanliness and organization in the barista station
- Demonstrated strong, multitasking skills, simultaneously cashiering, making barista drinks, and assisting with kitchen duties as needed
Education
Licesned Esthetician - Esthetics
Salon Boutique Academy
Addison, TX08.2021
Skills
- Customer service
- POS operations
- Teamwork leadership
- Multitasking and prioritizing
- Time management
- Product knowledge
- Reliability
Timeline
Key Manager
Mister O1 Extraordinary Pizza
04.2024 - Current
Esthetician
B-Lashed Beauty and Bridal Bar
10.2023 - 02.2024
Front of House Manager
Plucker Wing Bar
05.2023 - 10.2023
Server/Bartender Trainer
Pluckers Wing Bar
05.2019 - 04.2024
Associate Trainer
Panera Bread
05.2016 - 05.2019
Licesned Esthetician - Esthetics
Salon Boutique Academy
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