Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Brianna Green

Cary,NC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer and Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

UNC Rex Healthcare
09.2021 - Current
  • Sought ways to improve processes and services provided.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Trained staff on operating procedures and company services.
  • Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Handle and respond to Hospital Emergency codes daily in a timely manner.
  • Answered constant flow of customer calls with minimal wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Food and Nutrition Services

UNC Rex Healthcare
04.2019 - 08.2021
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Motivated staff to perform at peak efficiency and quality.
  • Verified prepared food met standards for quality and quantity before serving to customers.

Cashier Team Lead

McDonald's
11.2014 - 04.2019
  • Educated employees on register use, merchandising, and customer service.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Trained team members on cash register operation and cash handling.
  • Learned duties for various positions and provided backup at key times.
  • Processed refunds and exchanges in accordance with company policy.

Education

No Degree - CyberSecurity

University of North Carolina At Chapel Hill
Chapel Hill, NC
04.2024

Computer And Information Sciences

Wake Technical Community College
Raleigh, NC
04.2022

High School Diploma -

West Johnston High School
Benson, NC
06.2013

Skills

  • Document Control
  • Conflict Resolution
  • Staff Training
  • Understanding Customer Needs
  • Critical Thinking
  • Customer Relations
  • Employee Coaching
  • Filing
  • Call Center Operations
  • Customer Service
  • Microsoft Exchange
  • 40-60 wpm Typing Speed
  • Professional telephone demeanor

Websites

Timeline

Customer Service Representative

UNC Rex Healthcare
09.2021 - Current

Food and Nutrition Services

UNC Rex Healthcare
04.2019 - 08.2021

Cashier Team Lead

McDonald's
11.2014 - 04.2019

No Degree - CyberSecurity

University of North Carolina At Chapel Hill

Computer And Information Sciences

Wake Technical Community College

High School Diploma -

West Johnston High School

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Brianna Green