Brianna Green
Summary
My track record showcases that I'm both versatile and dynamic. I developed the the skill of maintaining cleanliness at Hyatt Hotels Corp, enhancing customer satisfaction through exceptional service and meticulous attention to detail. The same can be said for my extensive time at Marshall's. My time working as a cocktail server at Zodiac lounge allowed me the opportunity to become skilled in conflict resolution and beverage/ food handling, money counting and multitasking as well as advancing my memorization ability. With each job I've had in my youth I grew in my methods and skillset which improved my operational efficiency and guest experience, demonstrating a strong work ethic and problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Phlebotomist
Singing River Health System
11.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Cocktail Server
Zodiac Lounge
08.2021 - 10.2022
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
House Keeper
Hyatt Hotels Corp
04.2020 - 02.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Assistant Manager
McAllister's Deli
04.2019 - 03.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Retail Sales Associate
Marshalls TJX Companies
03.2017 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Lead Prep Cook
Dickeys BBQ Pit
02.2017 - 03.2019
- Enhanced kitchen efficiency by streamlining food preparation processes and implementing effective time management techniques.
- Optimized ingredient usage, reducing waste by improving inventory management and portion control practices.
- Participated in regular staff meetings to discuss performance metrics, address issues or concerns, and share best practices for continuous improvement within the team.
- Managed inventory effectively by conducting regular audits and placing orders as needed, ensuring adequate stock levels for daily operations.
- Handled the proper storage of perishable ingredients according to food safety regulations, minimizing spoilage risk and upholding freshness standards.
- Demonstrated adaptability by quickly learning new skills or techniques as required to meet evolving menu needs and kitchen demands.
Education
Associate of Science - General Medicine
Mississippi Gulf Coast Community College
Perkinston, MS12-2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Safe food handling
- Decision-making
- Time management
- Problem-solving
- Task delegation
- Workload management
- Conflict resolution
Certification
- Basic Life Support (BLS) Certification - American Heart Association or Red Cross.
- National Certified Phlebotomy Technician (NCPT) - National Center for Competency Testing (NCCT).
Timeline
Phlebotomist
Singing River Health System
11.2022 - Current
Cocktail Server
Zodiac Lounge
08.2021 - 10.2022
House Keeper
Hyatt Hotels Corp
04.2020 - 02.2022
Assistant Manager
McAllister's Deli
04.2019 - 03.2020
Retail Sales Associate
Marshalls TJX Companies
03.2017 - 03.2019
Lead Prep Cook
Dickeys BBQ Pit
02.2017 - 03.2019
Associate of Science - General Medicine
Mississippi Gulf Coast Community College
Similar Profiles
Joshua PowellJoshua Powell
Intensive Care Nurse at Singing River Health SystemIntensive Care Nurse at Singing River Health System
Brad DePriestBrad DePriest
Medical Assistant at Regional Cancer Center/Singing River Health SystemMedical Assistant at Regional Cancer Center/Singing River Health System
Britney HallBritney Hall
CT Technologist at Singing River Health SystemCT Technologist at Singing River Health System
Carla ShepherdCarla Shepherd
Clinical Application System Epic Analyst/Trainer at Singing River Health SystemClinical Application System Epic Analyst/Trainer at Singing River Health System
Isamar AlfaroIsamar Alfaro
Phlebotomist at Quest DiagnosticsPhlebotomist at Quest Diagnostics