Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Brianna Greenwood

Clemmons,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Barista

Starbucks, Harris Teeter
02.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Customer Service Clerk

Harris Teeter
09.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Manager

Southwest Athletics
09.2020 - 06.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Associate of Science - Biology

Forsyth Technical Community College
Winston-salem, NC
05.2027

High School Diploma -

West Forsyth High School
Clemmons, NC
06.2023

Skills

  • Conflict Mediation
  • Retail Management
  • Excellent Memory
  • Staff Training
  • Customer Relations
  • Lead Generation
  • Project Management
  • Staff Management
  • Team Leadership
  • Finance and Accounting Operations

Accomplishments

  • Employee of the month in 2023.
  • Recognized Service Hero as of 2023.
  • Promoted to Manager after five months.

Timeline

Barista

Starbucks, Harris Teeter
02.2023 - Current

Customer Service Clerk

Harris Teeter
09.2022 - Current

Manager

Southwest Athletics
09.2020 - 06.2022

Associate of Science - Biology

Forsyth Technical Community College

High School Diploma -

West Forsyth High School

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Brianna Greenwood