Brianna Griffin
Houston
Summary
Dynamic administrative professional with extensive experience at S&S Helping Hands Home Healthcare, excelling in call handling and customer relationship management. Proven ability to maintain accurate documentation and schedule appointments efficiently. Strong critical thinking skills enhance issue resolution, ensuring high-quality support in remote environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant / Remote Call Support
S&S Helping Hands Home Healthcare
Houston
03.2025 - Current
- Handle inbound and outbound calls using Five9
- Maintain accurate call documentation
- Schedule appointments and resolve inquiries
- Operate within AWS Amazon WorkSpaces
- Communicate via Slack
Teacher
Elite Learning
Cypress
10.2024 - Current
- Manage structured schedules
- Communicate professionally
- Maintain documentation
Customer Service Associate
Uptown Beauty
Houston
02.2021 - 06.2023
- Delivered customer service
- Handled transactions
- Resolved customer issues
Education
High School Diploma -
Cypress Springs High School
01.2023
Skills
- Call handling and management
- Remote support tools
- Appointment scheduling
- Documentation maintenance
- Professional communication
- Customer relationship management
- Medical terminology
- Multi-line phone systems
- Critical thinking
- Remote work discipline
- Call routing and transfers
- Issue resolution strategies
- CRM data accuracy
- Schedule adherence
- Proposal writing
- Meeting log management
Websites
Timeline
Administrative Assistant / Remote Call Support
S&S Helping Hands Home Healthcare
03.2025 - Current
Teacher
Elite Learning
10.2024 - Current
Customer Service Associate
Uptown Beauty
02.2021 - 06.2023
High School Diploma -
Cypress Springs High School