Brianna Grow
Sweet Valley,PA
Summary
Driven and accomplished professional with a history of enhancing efficiency and customer satisfaction at Ball Corporation. Excelled in troubleshooting, quality control, and fostering team skills. Proven expertise in customer support and database maintenance, alongside strong organizational abilities. Achieved significant improvements in production schedules and service quality, leveraging both technical and interpersonal skills.
Personable Service Representative offering 3 years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Overview
6
6
years of professional experience
Work History
Production Technician
Ball Corporation
Pittston, PA
05.2023 - Current
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
Service Representative
Motorworld Toyota Scion
Wilkes-Barre, PA
07.2022 - 11.2022
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Scheduled appointment to resolve more complex issues.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
Forklift Operator
Lowes Distribution Center
Pittston, PA
12.2021 - 06.2022
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
Receptionist/Nurses Aide
The Gardens at Tunkhannock
Tunkhannock, PA
08.2018 - 12.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
Education
Elk Lake JSHS
Springville2020
Skills
- Customer Support
- Database Maintenance
- Organization
- Account Updates
- Schedule Management
- Data Entry
- Telephone skills
- Verbal and written communication
- Administrative Support
- File Management
Timeline
Production Technician
Ball Corporation
05.2023 - Current
Service Representative
Motorworld Toyota Scion
07.2022 - 11.2022
Forklift Operator
Lowes Distribution Center
12.2021 - 06.2022
Receptionist/Nurses Aide
The Gardens at Tunkhannock
08.2018 - 12.2021
Elk Lake JSHS