Summary
Overview
Work History
Education
Skills
References
Accomplishments
Affiliations
References
Timeline
Generic

Brianna Grullon

Clermont,FL

Summary

Diligent College Student focused on my Creative Writing, BFA and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.

Overview

5
5
years of professional experience

Work History

PATIENT CARE COORDINATOR

CLERMONT RADIOLOGY, LLC
CLERMONT, FL
09.2021 - 04.2022
  • Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
  • Understood and followed oral and written directions.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Collected co-pays and past due amounts owed to the facility.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Ensured that physicians orders were correct.
  • Assisted with electronic faxes confirming physicians received our notes and results for a patients exam.
  • Verified patients' insurance and payment methods during admissions or check-in processes.

CUSTOMER SERVICE REPRESENTATIVE

ADECCO
, REMOTE
10.2020 - 09.2021
  • Answered high-call volumes for Lucky Brand, Cole Haan, and Kate Spade New York.
  • Recognized by management for providing exceptional customer service.
  • Serviced and placed online orders for customers.
  • Utilized computer systems to access accounts for research purposes.
  • Utilized Salesforce to document each incoming call.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Created Salesforce cases for each telephone interaction to record the customers requests and needs to reference on file.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Consulted with customers to resolve service and billing issues.

MEDICAL SCHEDULER

ADVANCED TECHNICAL RADIOLOGY
HAINES CITY, FL
05.2018 - 08.2018
  • Processed incoming referrals for new patients, verifying insurance information and scheduling appointments accordingly.
  • Communicated with patients with compassion while keeping medical information private.
  • Followed up with patients and confirmed appointments.
  • Coordinated appointments with customers and staff members according to availability.
  • Adhered strictly to HIPAA regulations when handling confidential patient information.
  • Managed all aspects of patient scheduling including cancellations and rescheduling requests due to illness or emergency situations.
  • Ensured that all necessary documents were completed correctly prior to patient's appointment date.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Created and maintained patient medical records, ensuring accuracy and compliance with regulations.

MEDICAL BILLING ASSISTANT

FOUR CORNERS HEALTH & REHABILITATION
CLERMONT, FL
06.2017 - 04.2018
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Identified potential coding issues that could lead to denials or underpayments and addressed these issues promptly.
  • Understood and followed oral and written directions.
  • Processed and created insurance claims.
  • Processed and submitted claims to insurance companies electronically or by paper.
  • Reviewed claims for coding accuracy.
  • Checked claims coding for accuracy with ICD-10 standards.
  • Weighed envelopes containing statements to determine correct postage and affix postage.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.

Education

Bachelor of Arts - Creative Writing

Full Sail University
Orlando, FL
04-2025

Jeremiah E. Burke High School
Boston, MA
06-2015

Skills

  • Organizational Standards
  • Appointment Scheduling
  • Articulate Communication
  • Strategic Planning
  • Creative Problem-Solving
  • Attention to Detail
  • Goal Setting
  • Healthcare Knowledge
  • Customer Service
  • Medical Terminology
  • Critical Thinking Skills
  • Problem-Solving
  • Flexible and Adaptable
  • Conflict Resolution
  • Cultural Sensitivity
  • Time Management
  • Team Leadership
  • Team Coordination
  • Research
  • Fact-Checking
  • Editing Abilities
  • Creative Collaboration
  • Creative Writing

References

UPON REQUEST

Accomplishments

  • Received a certificate for providing excellent customer service in a timely manner while working for Adecco.

Affiliations

  • I join virtual book clubs to cultivate new relationships while discussing the latest reads.

References

References available upon request.

Timeline

PATIENT CARE COORDINATOR

CLERMONT RADIOLOGY, LLC
09.2021 - 04.2022

CUSTOMER SERVICE REPRESENTATIVE

ADECCO
10.2020 - 09.2021

MEDICAL SCHEDULER

ADVANCED TECHNICAL RADIOLOGY
05.2018 - 08.2018

MEDICAL BILLING ASSISTANT

FOUR CORNERS HEALTH & REHABILITATION
06.2017 - 04.2018

Bachelor of Arts - Creative Writing

Full Sail University

Jeremiah E. Burke High School

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