Brianna Guajardo
Georgetown,TX
Summary
Customer Service Representative with extensive experience in handling inbound calls, data entry, and navigating customer service systems. Proficient in cash handling, resolving customer issues, and promoting bank products and services. Skilled in complaint resolution, Microsoft Excel, and working with various communication channels to improve customer satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Westpark Communications
02.2015 - Current
- Answer inbound calls and address customer inquiries.
- Enter and capture information accurately into the database.
- Navigate customer service systems and follow specific call-handling instructions.
- Relay messages and route calls to appropriate resources.
- Perform follow-up tasks and coordinate with other departments to resolve customer issues.
Sales Associate
Macy's
10.2019 - 01.2020
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintain department recovery standards, including selling floor and fitting rooms.
- Understand store products and services to help customers find what they need.
Customer Service Representative
Security Service Federal Credit Union
05.2014 - 02.2015
- Provided customer service by answering questions, resolving issues, and promoting bank products and services.
- Answer questions, check account balances, and connect customers with other bank personnel.
- Assisting with account-related requests, such as funds transfers and loan payments.
Customer Service Representative
Yodle
08.2012 - 04.2014
- Maintain a high level of product knowledge to answer customer questions.
- Work with other departments to solve customer issues and improve customer satisfaction.
- Retain customers by providing suggestions.
- Use a variety of communication channels, including phone, and email.
Education
High School Diploma -
Amador High School
Pleasanton, CA05-2007
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Scheduling
- Data Entry
- Order Entry
- Cold Calling
- Cash Handling
Timeline
Sales Associate
Macy's
10.2019 - 01.2020
Customer Service Representative
Westpark Communications
02.2015 - Current
Customer Service Representative
Security Service Federal Credit Union
05.2014 - 02.2015
Customer Service Representative
Yodle
08.2012 - 04.2014
High School Diploma -
Amador High School
Similar Profiles
Alexis LongAlexis Long
Customer Service Representative at Westpark CommunicationsCustomer Service Representative at Westpark Communications
DEBBIE YOUNGDEBBIE YOUNG
Operations Supervisor at Westpark CommunicationsOperations Supervisor at Westpark Communications
DARRELL BEATTYDARRELL BEATTY
PHONE OPERATOR at WESTPARK COMMUNICATIONSPHONE OPERATOR at WESTPARK COMMUNICATIONS