BRIANNA GUERRA

General Manager, High rise, HOA,

The Hawthorn at Tangle wood

Dynamic and detail-oriented General Manager with extensive experience overseeing a luxury high-rise condominium association valued at $4.5 million per unit, serving a community of 62 owners. Proven expertise in project planning, execution, and monitoring, ensuring that all initiatives are completed on time and within budget.

• Project Planning & Coordination: Develop and implement comprehensive project plans, timelines, and resource allocations in collaboration with the Board of Directors.

• Community Engagement: Host resident events and foster a vibrant community atmosphere, enhancing resident satisfaction and engagement.

• Facility Management: Maintain common areas to the highest standards while ensuring the safety and security of all residents.

• Vendor Management: Oversee valet, concierge, porter, housekeeper, and other contractor services, ensuring seamless operations and exceptional service delivery.
• Regulatory Compliance: Manage permits, insurance, and fire safety protocols, ensuring adherence to all safety regulations and standards.

• Communication & Leadership: Serve as the primary liaison between project teams and the Board, facilitating meetings, providing regular updates, and addressing any resident inquiries.

• Implemented a tenant retention program that resulted in a 25% decrease in tenant turnover and a 15% increase in rental income within the first year
• Negotiated and secured a vendor contract for property maintenance services, resulting in a 20% reduction in maintenance costs and a 10% increase in tenant satisfaction scores
• Developed and executed a marketing campaign that attracted 50 new tenants within a 3-month period, resulting in a 5% increase in occupancy rates

• Managed a property renovation project that increased property value by 20% and resulted in a 15% increase in rental income
• Implemented a preventive maintenance plan that reduced maintenance costs by 30% and increased property value by 10%
• Negotiated and secured a lease agreement with a major tenant, resulting in a 10% increase in rental income and a 5% increase in occupancy rates
• Developed and implemented a tenant dispute resolution process that reduced legal fees by 50% and improved tenant satisfaction scores by 20%
• Managed a property budget of $1M, reducing expenses by 15% and increasing rental income by 10%
• Implemented a tenant screening process that reduced tenant delinquency rates by 30% and improved tenant retention rates by 10%

• Multi-site Manager for 3 assets
• Duties consisted of leasing, handling collections, issued renewal contracts, training new leasing hires, create move out statements, inspect make readies, marketing and preparing lease file documents