Brianna Gustafson
Albertville,MN
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Oldcastle BuildingEnvelope
05.2022 - Current
- Responded to customer requests for products, services, and company information.
- Take customer phone calls/emails and track & enter orders for customers
- Trained in many different jobs to help out the team
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
SGT in the Army National Guard
Government
12.2016 - Current
- Improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Strengthened communication skills through regular interactions with others.
- Cultivated interpersonal skills by building positive relationships with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Applied effective time management techniques to meet tight deadlines.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Department Lead
Coborns
07.2014 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw efficient inventory stocking and supply rotation.
- Managed team schedules, department projects and quality assurance.
- Set up displays and trained employees on current promotions.
- Educated staff on organizational mission and goals to help employees achieve success.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Education
No Degree -
Anoka-Ramsey Community College
Minneapolis, MNSkills
- Microsoft outlook/email management
- Call center experience
- 10-key
- Data entry
- Computer skills
- Detail oriented
- Good communication
- Building relationships
- Team development
- Time management
- Multitasking and organization
- Member account management
- Team player
- Adaptability and flexibility
- Positive and professional
Timeline
Customer Service Representative
Oldcastle BuildingEnvelope
05.2022 - Current
SGT in the Army National Guard
Government
12.2016 - Current
Department Lead
Coborns
07.2014 - Current
No Degree -
Anoka-Ramsey Community College
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