Brianna Gutierrez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2
2
years of professional experience
Work History
Caregiver
ACTI-CARE
San Antonio, TX
05.2024 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Administered prescribed medications on a timely basis following care plan instructions.
- Accompanied clients to social events such as movies or plays.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Maintained clean and well-organized environment for client happiness and safety.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
Shift Leader
The peach cobbler factory
San Antonio, TX
04.2024 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
Temporary Key Holder
Bath and Body Work
San Antonio, TEXAS
05.2022 - 04.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Ensured store was opened and closed in a timely manner according to company policies.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Education
Associate of Science - Nursing
Northeast Lakeview College
Universal City, TX08-2024
High School Diploma -
James Madison High School
San Antonio, TEXAS06-2021
Skills
- Meal Preparation
- Compassionate client care
- HIPAA Compliance
- Basic Housekeeping
- Patient Companionship
- Physical therapy support
- Cash Handling
- Team Leadership
- Inventory Counts
- Customer Service Management
- Inventory Monitoring
- Customer Service
Timeline
Caregiver
ACTI-CARE
05.2024 - Current
Shift Leader
The peach cobbler factory
04.2024 - Current
Temporary Key Holder
Bath and Body Work
05.2022 - 04.2024
Associate of Science - Nursing
Northeast Lakeview College
High School Diploma -
James Madison High School