Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Hagler

Republic,MO

Summary

I am a knowledgeable and dedicated customer service professional with years of experience who is motivated to maintain customer satisfaction and contribute to company success.

Overview

5
5
years of professional experience

Work History

Product Support Representative II

Jack Henry & Associates
08.2022 - Current
  • Resolved issues through active listening and asking open-ended questions to determine customer needs.
  • Kept high average of performance evaluations.
  • Maintained confidentiality of bank records and customer information.
  • Delivered exceptional service to customers over the phone by remaining friendly and professional through each transaction.
  • Experience on Credit Union and Bank side for JHA.

Memory Care Support Partner

The Fremont Senior Living
02.2021 - 07.2022
  • Built solid and trusting rapport with residents and their families.
  • Assisted residents with daily tasks: personal hygiene, preparing meals, laundry, etc.
  • Pleasantly welcomed visitors and answered phone calls.
  • Advocated for resident needs.
  • Arranged group activities for all residents.

Receptionist/Bed Cleaner

So Tan
03.2020 - 12.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Restocked supplies and submitted purchase orders to maintain stock levels.

Sandwich Maker

Firehouse Subs
07.2019 - 12.2019
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Greeted guests, promoted specials, and took orders.
  • Interpreted food order slips per shift to prepare food according to customer orders.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Kept workplace clean and organized in line with restaurant policies.
  • Monitored inventory and requisitioned low-stock items.

Busser

Flat Creek
03.2019 - 05.2019
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.

Education

High School Diploma -

Republic High School
Republic, MO
05.2021

Skills

  • Product knowledge
  • Empathy and patience
  • Critical thinking
  • Active listening
  • Conflict resolution
  • Time management
  • Quality assurance
  • Problem-solving abilities
  • De-Escalation Techniques

Timeline

Product Support Representative II

Jack Henry & Associates
08.2022 - Current

Memory Care Support Partner

The Fremont Senior Living
02.2021 - 07.2022

Receptionist/Bed Cleaner

So Tan
03.2020 - 12.2020

Sandwich Maker

Firehouse Subs
07.2019 - 12.2019

Busser

Flat Creek
03.2019 - 05.2019

High School Diploma -

Republic High School

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Brianna Hagler