Brianna Hahn
Minot ,ND
Summary
Dynamic customer service professional with extensive experience at Gate City Bank, excelling in conflict resolution and enhancing customer loyalty. Proven ability in data entry and critical thinking, achieving high retention rates through active listening and effective communication. Committed to delivering exceptional support while maintaining professionalism in high-pressure situations.
Diligent Desired Position with solid background in providing compassionate support to individuals. Adept at managing daily activities and ensuring clients' well-being through personalized care plans. Demonstrated proficiency in communication and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/banker
Gate City Bank
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
Direct Support Professional
Kalix
08.2016 - 10.2024
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
Property Management
INVESTORS MANAGEMENT AND MARKETING
06.2023 - 06.2024
- Assisted in minimizing delinquencies by collaborating with property management teams to enforce strict payment policies and procedures.
- Updated tenant databases accurately, allowing for streamlined communication between all parties involved in property management operations.
- Coordinated with property management team to ensure that all tenant move-outs were processed efficiently, minimizing rental unit downtime between occupants.
- Handled property management duties for investor clients, including tenant screening, rent collection, and maintenance coordination.
- Maintained accurate records of all resident interactions, facilitating data-driven decision making for property management improvements.
- Supported successful lease renewals by maintaining open lines of communication between residents and property management staff.
Education
High School Diploma -
Magic City Campus
Minot, ND06.2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Microsoft outlook
- Scheduling
- Follow-up skills
- Documentation
- Account updating
- Credit adjustments
Timeline
Customer Service Representative/banker
Gate City Bank
07.2024 - Current
Property Management
INVESTORS MANAGEMENT AND MARKETING
06.2023 - 06.2024
Direct Support Professional
Kalix
08.2016 - 10.2024
High School Diploma -
Magic City Campus
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