Summary
Overview
Work History
Education
Skills
Timeline
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BRIANNA HAIGLER

Kannapolis,North Carolina

Summary

Experienced Teller with 2+ years of experience providing excellent customer service in a fast-paced banking environment. Proficient in using banking software, managing cash drawers, and accurately balancing cash transactions. as well as being highly organized with a strong background in cash handling, customer service, and problem-solving, experienced in coordinating interactions and administrative tasks in professional settings. Skilled in completing transactions quickly and accurately, reconciling daily transactions, and providing excellent customer service. In Amazon as a quality ambassador my role was to conduct quality retrains, ensure quality compliance in direct path roles, and provide tools necessary for associates to be successful in productivity while minimizing defects. as well as charting all of my findings in excell spread sheets and apps. as a process guide my role was to assist PA’s in there daily role in making sure the current department reaches set goals utilizing strong organizational skills to manage associates, and fill in for them when out. In my role as an ambassador I was first contact with new associates and in charge of training my group, as well as guide them in any areas to be improved.

Overview

8
8
years of professional experience

Work History

Teller

Wells Fargo
07.2023 - Current
  • Met or exceeded sales goals by influencing customers to learn about products and services most beneficial for their needs.
  • Listened carefully and connected with customers to understand their top financial priorities.
  • Accurately and efficiently processed transactions including customer deposits and check cashing activities.
  • Achieved accuracy in processing customer transactions, exceeding the bank's standards.
  • Assisted in increasing customer satisfaction through efficient service delivery.
  • Streamlined the cash handling process, reducing errors by assuring accuracy.
  • Ensured customers were quickly connected to the appropriate teammate with the expertise needed to meet their needs.
  • Informed and educated customers on how to conduct simple transactions through self-service technologies.
  • Assisted customers in person and via telephone with reordering checks, providing bank statements and account balances, addressing customer complaints etc.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Warehouse Ambassador/Team Leader

Amazon
07.2017 - 07.2022
  • Coordinated daily warehouse operations, successfully increasing efficiency through improved processes and communication.
  • Implemented a new inventory management system that reduced discrepancies, contributing to overall accuracy and productivity for the team.
  • Trained and mentored 12 new warehouse associates for 2 weeks when at each onboarding, enhancing team performance and reducing onboarding time to 1 week.
  • Improved warehouse efficiency by streamlining inventory management and implementing organizational systems.
  • Assisted in the development of more efficient workflows for various warehouse functions, resulting in increased productivity overall.
  • Streamlined shipping and receiving procedures directly impacting customer satisfaction scores.
  • Analyzed and resolved operational issues and decrease downtime and aligning with Amazon’s commitment to operational excellence.

Education

Medical Assistant

Gaston Community College
Dallas, NC

High School Diploma -

Central Cabarrus Highschool
Concord, NC
06-2011

Skills

  • Performance Management
  • Training
  • Empathy
  • Onboarding
  • Intercultural sensitivity Ethics, Integrity
  • Maintaining and balancing cash drawers
  • Processing large transactions with accuracy and efficiency
  • Funds Transfer
  • Data Entry
  • Effective communication
  • Decision making
  • Leadership
  • Risk management
  • Problem solving
  • Cash handling & mathematics
  • Check Verification
  • Retail Services
  • Exceptional customer service
  • Strong work ethic
  • Professionalism and courtesy
  • Excellent time management skills
  • Electronic records management
  • Insurance verification
  • Appointment scheduling
  • Patient confidentiality
  • Excel functions
  • Data analysis
  • Written communication proficiency
  • Accuracy and attention to detail
  • Self-motivation and initiative

Timeline

Teller

Wells Fargo
07.2023 - Current

Warehouse Ambassador/Team Leader

Amazon
07.2017 - 07.2022

Medical Assistant

Gaston Community College

High School Diploma -

Central Cabarrus Highschool
BRIANNA HAIGLER