Brianna Hall
Manhattan,KS
Summary
Accomplished Customer Service Representative at Daras Fast Lane, adept in problem-solving and active listening, significantly enhanced customer loyalty and team performance. Expert in money handling and staff training, I drove sales growth and improved user experience, showcasing exceptional ability to thrive under pressure.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Darasfastlane
01.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Sales Associate
Dollar General Store
08.2022 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
High School Diploma -
Wyoming East High School
New Richmond Wv06.2022
No Degree - Phlebotomy
Wyoming County Career & Technical Center
Pineville, WV06.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Works under stressful situations and handles them well
- Money handling abilities
- Staff Training
- Medical terminology knowledge
- Childcare
Certification
- Phlebotomy
- CPR/AED Certification
- First Aid Certification
Timeline
Customer Service Representative
Darasfastlane
01.2024 - Current
Sales Associate
Dollar General Store
08.2022 - 04.2023
High School Diploma -
Wyoming East High School
No Degree - Phlebotomy
Wyoming County Career & Technical Center
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