Summary
Overview
Work History
Education
Skills
Timeline
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BRIANNA HAMILTON

Waldorf,MD

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

8
8
years of professional experience

Work History

Concierge

The Delancy of Shirlington
03.2019 - 01.2024
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions
  • Maintained a professional presence at the front desk area by adhering to dress code standards
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately
  • Developed strong relationships with key partners in order to ensure smooth operations between departments.

Residential Concierge

Golden Rule Apartments
01.2016 - 03.2019
  • Enhanced resident satisfaction by providing personalized assistance and addressing individual needs
  • Streamlined front desk operations for increased efficiency and improved customer service
  • Managed resident inquiries and concerns with professionalism, resulting in timely resolutions
  • Maintained a safe and secure environment by monitoring security systems and reporting suspicious activities
  • Provided exceptional guest services, ensuring positive experiences for residents and visitors alike.

Front Desk Agent

Econo Lodge
12.2016 - 01.2017
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes
  • Streamlined front desk operations for improved efficiency and faster service delivery
  • Increased customer loyalty with exceptional communication skills and personalized service
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

Ballou Stay
Washington, DC

Skills

  • Administrative Support
  • Event Planning
  • Guest Relations

Timeline

Concierge

The Delancy of Shirlington
03.2019 - 01.2024

Front Desk Agent

Econo Lodge
12.2016 - 01.2017

Residential Concierge

Golden Rule Apartments
01.2016 - 03.2019

Ballou Stay

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BRIANNA HAMILTON