Brianna Harris
Gary,IN
Summary
Passionate Registered Behavior tech with experience serving patients with diverse needs by applying behavior modification strategies such as shaping and chaining. Demonstrated understanding of data collection and recordkeeping requirements. Promoted academic, functional and social skills development within clinic, home and community environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Behavior learning solutions
Merrillville, IN
05.2023 - Current
- Tracked data and monitored progress of student's goals and objectives.
- Utilized Applied Behavioral Analysis principles in daily instruction activities.
- Provided verbal prompts, physical guidance, or other forms of prompting when necessary.
- Maintained accurate records of all sessions conducted with students.
- Participated in team meetings to discuss case updates and collaborate on treatment plans.
- Observed student behavior in various environments to assess levels of functioning and progress towards goals.
- Assisted in the development of positive behavior supports within the classroom environment.
Customer Service Representative
Enova International
Remote, IN
06.2022 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Consulted with customers to resolve service and billing issues.
Sales Associate
Walmart
New Lenox, IL
08.2016 - 04.2022
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Trained new employees on proper handling of food, safety protocols, and customer service techniques.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Informed customers of deli specials to increase profits.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
Education
High School Diploma -
CICS Larry Hawkins
Chicago, IL06-2012
Skills
- Group Instruction
- Behavior Intervention Plans
- Transition Planning
- Behavioral Management
- Skill Development
- Data Collection
- Documentation Skills
- Positive Reinforcement
- Communication
Certification
- Registered Behavior Technician 02-13-2024 02-13-2025
Timeline
Registered Behavior Technician
Behavior learning solutions
05.2023 - Current
Customer Service Representative
Enova International
06.2022 - 02.2023
Sales Associate
Walmart
08.2016 - 04.2022
High School Diploma -
CICS Larry Hawkins
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