Brianna Harrison
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Front Desk Manager
Candlewood Suites Hotel
01.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
Dasher
DoorDash
08.2023 - Current
- Ensured proper handling of food items throughout the entire delivery process.
- Presented customers with bills and receipts to collect payment for delivered food.
- Stayed updated on current promotions offered by partner restaurants so that customers can be informed accordingly.
- Resolved customers' complaints regarding products or services.
- Contacted customers prior to delivery to coordinate delivery times.
- Managed time efficiently by balancing multiple deliveries simultaneously while meeting deadlines.
- Adhered to company policies and procedures when delivering food orders.
- Provided friendly customer service while interacting with customers during deliveries.
- Reported delays due to breakdowns, weather or traffic conditions or other emergencies.
- Utilized problem-solving skills to handle difficult customer inquiries or complaints regarding food orders or services.
- Communicated effectively with restaurant staff about any issues related to food orders or delivery instructions.
Cashier
Just A Dollar
06.2013 - 10.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered phone calls to assist customers with questions and orders.
- Processed customer payments quickly and returned exact change and receipts.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Accepted cash and credit card payments, issued receipts and provided change.
Medical Aide
Southern Wind Manor
03.2013 - 06.2013
- Greeted, guided and offered assistance to patients and visitors.
- Maintained compliance with HIPAA protocols to safeguard patient privacy.
- Supported nursing staff in day-to-day operations.
- Built strong and trusting rapport with clients and loved ones.
- Restocked supplies and cleaned equipment between patients.
- Maintained cleanliness of work area according to safety protocols.
- Attended training to validate or refresh basic professional skills.
- Monitored inventory levels of medical supplies to ensure adequate stock is available at all times.
- Monitored health and well-being of clients and reported significant health changes.
- Took vital signs such as pulse rate, temperature, blood pressure and weight of patients.
- Observed any changes in patient's condition or behavior and reported it immediately to the doctor or nurse.
CNA
Legend Oaks Healthcare and Rehabilitation
08.2012 - 03.2013
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Participated in educational programs designed to improve knowledge of health care practices.
- Provided emotional support to family members during difficult times.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
CNA
Mission Manor
02.2011 - 03.2012
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Used mobility devices to transport patients.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Cashier
Corner Express
04.2010 - 10.2010
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Checked personal identifications during alcohol and tobacco sales.
- Ensured compliance with all safety regulations within the store environment.
- Answered phone calls to assist customers with questions and orders.
- Adhered to loss prevention policies such as monitoring suspicious activity in order to prevent shoplifting.
Education
High School Diploma -
Pittsburg High School
Pittsburg, TX05-2009
Skills
- Customer Assistance
- Payment Processing
- Cash Register Operation
- ID Verification
- Customer Service
- Time Management Skills
- Cleaning and Sanitizing
- Written and Verbal Communication
- Customer Communication
- Problem-Solving
- Check-in and Check-out Procedures
Timeline
Front Desk Manager
Candlewood Suites Hotel
01.2024 - Current
Dasher
DoorDash
08.2023 - Current
Cashier
Just A Dollar
06.2013 - 10.2013
Medical Aide
Southern Wind Manor
03.2013 - 06.2013
CNA
Legend Oaks Healthcare and Rehabilitation
08.2012 - 03.2013
CNA
Mission Manor
02.2011 - 03.2012
Cashier
Corner Express
04.2010 - 10.2010
High School Diploma -
Pittsburg High School
Similar Profiles
Christopher PearsonChristopher Pearson
Front Office Manager at Candlewood Suites Hotel/Sonesta Simply SuitesFront Office Manager at Candlewood Suites Hotel/Sonesta Simply Suites
LaTonya AtkinsonLaTonya Atkinson
Night Auditor at Candlewood Suites HotelNight Auditor at Candlewood Suites Hotel
Melissa LucierMelissa Lucier
Guest Service Representative at Candlewood Suites HotelGuest Service Representative at Candlewood Suites Hotel
Joni MundellJoni Mundell
Director of Sales at Candlewood Suites HotelDirector of Sales at Candlewood Suites Hotel
La'Shownia ChapmanLa'Shownia Chapman
Front Desk Concierge/Front Desk Manager/Financial Services Coordinator at The EpiCentreFront Desk Concierge/Front Desk Manager/Financial Services Coordinator at The EpiCentre