Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Brianna Harwood

Summary

Empathetic Leader with exceptional organization & multitasking abilities developed over 14 years of Directing, Managing and Administration/Curriculum in Early Childhood Education. Advanced understanding to making a positive difference in every environment. Commended for consistently driving classrooms & staff culture success with a positive, enthusiastic attitude, properly delegating company procedures & policies with skillful management skills, consistently exceeding personal & company goals. Strongly motivated to expand knowledge and enhance growth within a company. Proactive team member creating a warm, coordinated and organized atmosphere that thoroughly follows State Regulations.

Overview

15
15
years of professional experience

Work History

Director of Education

Kiddie Academy
07.2023 - Current
  • Oversaw development and implementation of quality educational programs.
  • Recruited, trained and mentored faculty and staff in best practices for instruction.
  • Observed teachers and students in classrooms to gather data and improve instruction.
  • Counseled and monitored at-risk students for attendance, academic progress and behavioral concerns.
  • Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
  • Managed budget of Preschool Instruction of 151 students.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
  • Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
  • Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
  • Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
  • Planned, administered and controlled budgets and produced financial reports.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
  • Established and updated objectives and tools for overall program and each department to enhance operations.
  • Designed or used assessments to monitor student learning outcomes.
  • Conferred and resolved education-related issues and problems with students, parents and school officials.

Program Manager

Right At School LLC
06.2020 - 07.2023
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Developed internal requirements which complied with in my Program standards to minimize regulatory risks and liability across program.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material.
  • Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
  • Administered a budget and tracked expenses.
  • Implemented and led meetings, opening up dialog with area managers to discuss new ideas for success.
  • Developed and organized routine and special programming by factoring in slot timing, demographics and other important parameters for the children.
  • Defined classification levels for privacy information and intellectual property.
  • Identified program obstacles and communicated possible impacts to team.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Developed and maintained logistics workflows, procedures and reports.

Assistant Director of Operations

Tutor Time
04.2022 - 06.2022
  • Defined, implemented and revised operational policies and guidelines.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Monitored budget and utilized operational resources.
  • Documented processes to comply with regulations and company policies.
  • Managed procurement, inventory and warehouse operations.
  • Strategically managed resources, milestones and budgets, saving in expenses.
  • Reported issues to higher management with great detail.
  • Trained new employees on proper protocols and customer service standards.
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Generated and developed leads, using networking and our system to acquire new clients.
  • Collaborated with managers to open and close office, handle large transactions and manage inventory.
  • Built loyal account base and long-term business relationships with family accounts.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

Lead Toddler Guide & Director Designee

Guidepost Montessori
12.2020 - 02.2022
  • Be a community leader, responsible for the school in the absence of an Administrator.
  • Perform duties as the Director when Director is absent.
  • Ensure respectful and open lines of communication with parents. Be available to parents through written communication, emails, meetings, conferences, events, and educating parents in Montessori philosophy.
  • Plan and host Parent Events events.
  • Assist in the planning and implementing a hybrid classroom with two and three year olds.
  • Plan and implement the Montessori curriculum. Give appropriate presentations and establish a record keeping system to track the children's progress.
  • 1+ year experience in being a Toddler Lead Guide
  • In Progress: Montessori Diploma
  • Supervise the classroom assistant, floaters, newly hired staff, and parent volunteers. Provide necessary instruction and training for those assisting inside and outside the classroom environment.
  • Maintain patience and level-headedness in diverse situations to continuously support student development and and staff members.
  • Promote good communication among staff members.
  • Facilitate a respectful environment for children and adults by advocating conflict resolution with grace and courtesy.
  • Create weekly posters and engaging monthly newsletters for families.
  • Stay within classroom budget every month.
  • Photographer for events.
  • Responsible for preparation of the classroom environment, materials and equipment; ensures that all materials are in good repair and all sets complete. Develops and makes materials when needed and children advance.
  • Open and close the building.
  • Host and plan staff/classroom events.
  • Monitored students' academic, social and emotional progress and recorded in individual files.
  • Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
  • Used Transparent Class's to document behavioral, emotional, academic and social growth of over 18 students.

Lead Toddler Teacher & Director Designee

Everbrook Academy
01.2020 - 10.2020
  • Simultaneously lead a classroom while entering information of each student into a software 'Brightwheel' and continuously communicating with parents daily.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Performed duties as the Director by answering and making phone calls, entering data, organizing forms and provided knowledge about the Private school
  • Maintained patience and level-headedness in diverse situations to continuously support student development and personal growth.
  • Sourced, modified and prepared class curriculum and targeted lesson plans based on subject matter requirements and development.
  • Handled calls as needed to address parent inquiries and concerns.
  • Maintained program files, records, databases and websites to gather research and prepare and submit.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.

Lead Toddler Teacher & Director Designee

Chesterbrook Academy
03.2016 - 12.2019
  • Performed duties as the Director by answering phone calls, entering data, organizing forms and provided knowledge about the Private school.
  • Improved information collection and recordkeeping accuracy by creating, updating and managing customer communications.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Lead the classroom while simultaneously entering information into a software through an IPad.
  • Created weekly lesson plans, student monthly folders, student yearly portfolios, assessments, and parent-teacher conferences.
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Collaborated with teachers, parents and Principal to develop and evaluate school programs by sharing student success data and insights
  • Maintained accurate and detailed records, including student files on attendance, health and safety, emergency contact information and incident reports
  • Completed training courses to keep up-to-date with new teaching methods and developments in the field

Family Nanny for Infant/Toddler

House Manager
06.2013 - 06.2016
  • Coordinated and organized events for entire household.
  • Oversaw and improved paper work filing, organizing, shopping and deliveries through efficient coordination of daily operations.
  • Provided family member coaching, mentoring and consultation to enhance performance and professional development.
  • Used expertise customer service skills and analytical nature to resolve family concerns and promote loyalty.
  • Produced weekly reports to evaluate performance, adjust strategies and maintain agile, sustainable operations.
  • Designed and implemented daily and weekly lesson plans along with activities
  • Administered medications and maintained appropriate records
  • Performed housekeeping duties, such as laundry, vacuuming, mopping and organizing to keep household efficient and neat

Sales Associate & Floor Planner

Victoria's Secret
05.2009 - 06.2013
  • Answered customer telephone calls promptly and in an appropriate manner
  • Worked collaboratively with team members to drive customer service initiatives, achieving sales goals and increasing feedback scores
  • Facilitated cash, credit, debit cards and personal checks
  • Completed all point of sale opening and closing procedures, including contents of cash register
  • Contributed to team success by exceeding team sales goals
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices
  • Greeted customers in a timely fashion while quickly determining their needs
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
  • Engaged with customers in an empathetic and friendly manner
  • Built relationships with customers to increase likelihood of repeat business
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Completed all cleaning, stocking and organizing tasks in assigned sales area

Education

Applied Psychology

Loyola University of Chicago
Chicago, IL
2021

Bachelor of Arts - Early Childhood Education

Miami University
Oxford, OH
2014

Photography And Graphic Design

Savannah College of Art And Design
Savannah, GA
2011

High School Diploma -

Elgin Academy
Elgin, IL
2010

Skills

  • Inbound & outbound phone call handling
  • Multi-tasking
  • Event Coordination, Strategic Planning
  • Time Management, Scheduling
  • Project Management
  • Managing Office Supply Inventory
  • Processing expenses, Budgeting, Billing, Purchasing
  • Maintain a positive and patient attitude
  • Microsoft Office 365, Outlook, Canva, Adobe, Visio, Zoom, Google, Procare, Tadpoles, Brightwheel, Outlook, Teams
  • 14 years of Early Childhood experience
  • Student Retention
  • Classroom Evaluations
  • Curricular Implementation
  • Community Outreach
  • Curriculum Development
  • Professional Development
  • Staff Development
  • Educational Leadership
  • Program Optimization
  • Records Organization and Management
  • Sales Tracking
  • Performance Monitoring and Evaluation
  • Hiring and Onboarding
  • Mentorship and Training
  • Policy Development and Enforcement

Timeline

Director of Education

Kiddie Academy
07.2023 - Current

Assistant Director of Operations

Tutor Time
04.2022 - 06.2022

Lead Toddler Guide & Director Designee

Guidepost Montessori
12.2020 - 02.2022

Program Manager

Right At School LLC
06.2020 - 07.2023

Lead Toddler Teacher & Director Designee

Everbrook Academy
01.2020 - 10.2020

Lead Toddler Teacher & Director Designee

Chesterbrook Academy
03.2016 - 12.2019

Family Nanny for Infant/Toddler

House Manager
06.2013 - 06.2016

Sales Associate & Floor Planner

Victoria's Secret
05.2009 - 06.2013

Applied Psychology

Loyola University of Chicago

Bachelor of Arts - Early Childhood Education

Miami University

Photography And Graphic Design

Savannah College of Art And Design

High School Diploma -

Elgin Academy

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Brianna Harwood