Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Haugh

Rochester,New York

Summary

Dedicated and detail-oriented professional with hands-on experience at Ricci’s Family Restaurant. Skilled in maintaining clean, organized environments while consistently upholding high hygiene standards. Recognized for enhancing customer satisfaction through clear communication, strong interpersonal skills, and a reliable work ethic. Proficient in typing and public speaking, with a commitment to creating a welcoming, professional, and trustworthy atmosphere. Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.

Overview

3
3
years of professional experience

Work History

Hostess

Riccis Family Resturaunt
09.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Residential Cleaning Services

Karen Young Cleaning Services
01.2022 - Current

- Vacuuming rugs and carpeted areas to remove dirt and debris, ensuring a clean walking surface.
- Emptying trashcans and transporting waste to designated collection areas, maintaining a tidy environment.
- Hand-dusting and wiping down furniture, fixtures, and windowsills, preserving the cleanliness and comfort of the space.
- Disinfecting and mopping bathrooms and kitchens, promoting hygiene and sanitation in areas prone to bacteria and germs.

Front Office Worker

Lake Plains Eye Center
05.2023 - 08.2023

- Greet patients upon arrival and manage front-office tasks.
- Answer phone calls, directing them to the appropriate department or individual.
- Schedule appointments and confirm patient information for accuracy.
- Facilitate communication between patients and healthcare providers.
- Maintain and update patient medical records and billing information.
- Ensure compliance with legal and ethical standards, including HIPAA.

Education

Professional 2 Year Course in Court Reporting - Stenography / Court Reporting

Mark Kislingbury Academy of Court Reporting
Houston, TX
12-2025

Intro To Steno And Shorthand Machine/ Passed - Intro To Steno And Shorthand Machine

NCRA A To Z
On-Line
04.2024

High School Diploma -

Penn Foster
Rochester, NY
08.2023

Skills

  • Typing
  • Organizing
  • Maintaining Clean Work Areas
  • Honest and trustworthy
  • Laundry Duties
  • Public Speaking
  • Physical Care Needs
  • Outdoor Activities

Timeline

Hostess

Riccis Family Resturaunt
09.2024 - Current

Front Office Worker

Lake Plains Eye Center
05.2023 - 08.2023

Residential Cleaning Services

Karen Young Cleaning Services
01.2022 - Current

Professional 2 Year Course in Court Reporting - Stenography / Court Reporting

Mark Kislingbury Academy of Court Reporting

Intro To Steno And Shorthand Machine/ Passed - Intro To Steno And Shorthand Machine

NCRA A To Z

High School Diploma -

Penn Foster
Brianna Haugh